Senior SAP QA/Case Resolution Analyst
4 weeks ago
Our client is searching for a Senior SAP QA/Case Resolution Analyst to join their team. This role is responsible for the analysis and resolution of exceptional cases, using multiple systems and tracking mechanisms to complete the work. A successful candidate will take initiative and ownership over their work and focus on continuous improvement and ability to adapt to change.
Your success will be defined by your ability to:
- Analyze SAP BPEM exception to determine required corrective action using the proprietary AMI Head End system
- Resolve SAP BPEM cases assigned
- Analyze data issues within the proprietary AMI Head End system and provide recommendations for resolution and complete the resolution
- Document results of the analysis completed, and corrective actions taken
- Other analysis and documentation as assigned by the Project Manager
Your strengths include:
- Diploma or Degree in Computing Science, Computer Engineering, or Management Information Systems
- 7+ years of experience in information technology
- 5+ years of experience in a senior CIS testing role of a complex software implementation
- Experience with testing methodologies, such as Migration Testing, IST, Automated Testing, Mock Go-Live etc.
- Strong analytical skills with strong attention to detail
- Stronger written and verbal communication skills amongst IT analysts and business user audiences
- Ability to concurrently manage multiple assignments and deliverables
- Experience with testing SAP ISU software is an asset
- Experience with an AMI Head End System, preferably Landis+Gry's Command Center is an asset
- Experience with JIRA is preferred
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