Senior ServiceNow Developer

3 weeks ago

Vancouver, British Columbia, Canada Raymond James Financial Full time
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Job Description - Senior ServiceNow Developer (2500228)

Senior ServiceNow Developer

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada's leading independent investment dealer offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

As a Senior ServiceNow Developer, you will work on a wide variety of Service Catalog projects to help craft sophisticated, robust, and scalable Catalog solutions. This role is primarily a development role to build out and maintain our Service Catalog hosted on our Service Portal. You will also share your knowledge and experience with team members, to increase our efficacy and breadth of understanding of the platform and how best to realize value within it. Note: This role is not involved in configuring existing or new modules outside of the Service Catalog, nor is this role involved in bi-annual platform upgrades or patching.

What will your role be responsible for?

- Participate and lead design workshops, development, testing and deployment activities;
- Assist in developing strategies to support requests for information and data;
- Work with business area and IT users to deliver solutions based upon current needs and trends;
- Manage multiple requests of various sizes and work with multiple business areas;
- Maintain accuracy and attention to detail;
- Comfortably and frequently cross over between technical and business jargon;
- Thrive in a team-oriented, collaborative environment;
- Ability to analyze and test proposed changes to business-related application information in ServiceNow.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

Qualifications

What do we expect from you?

- Bachelor degree in Computer Science, MIS or related degree or five (5) years of related experience or combination of education, training and experience; Minimum of 5+ years of experience in ServiceNow development.
- Prior hands-on experience in designing, developing and successful deployment of large scale projects from end-to-end.
- Configuration of: user interface modifications, workflow administration, report and dashboard design, data imports, integration and scripting.
- Experience building ServiceNow applications and vendor integrations which support business process and workflow automation.
- Exceptional problem-solving, excellence in communicating (both written and oral) and have strong interpersonal skills; and taking initiative to make decisions, identify and recommend improvements, when required.
- Strong preference for a background in or certification in ITSM (ITIL) processes that includes Service Catalog.
- Strong understanding of ITIL v.3.

We encourage our associates at all levels to:

- Grow professionally and inspire others to do the same.
- Work with and through others to achieve desired outcomes.
- Make prompt, pragmatic choices and act with the client in mind.
- Take ownership and hold themselves and others accountable for delivering results that matter.
- Contribute to the continuous evolution of the firm.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc) $100,000-125,000 in addition to competitive performance bonuses/incentives.

Raymond James Ltd. is a member of the Investment Industry Regulatory Organization of Canada (IIROC) and of the Canadian Investor Protection Fund (CIPF). Customers' accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request or at www.cipf.ca.

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