Customer Service Representative
5 days ago
Summary
The Customer Service Representative reports to the Membership Manager and provides support to all members, guests, and staff. This role requires a strong customer service ethic, sensitivity to a diverse clientele, and the ability to multi-task, work independently, and collaborate as part of a team. As the first point of contact in emergencies, customer service staff must remain calm under pressure and coordinate appropriate actions.
Primary Duties and Responsibilities
- Greet individuals in a friendly courteous manner.
- Ensure all members and public have completed the check-in procedure.
- Provide excellent customer service to patrons and staff by responding to both in-person and telephone inquiries, requests and complaints.
- Ensure emergency procedures are understood and followed.
- Process new memberships and renewals.
- Promote memberships and programs to patrons.
- Enroll members and guests into programs.
- Perform other related duties as assigned by the Membership Manager.
- Be prepared to work a flexible schedule.
Qualifications
- At least two years customer service experience.
- Proficient computer and administrative skills.
- Current criminal record check and vulnerable sector search.
- Current CPR and first aid certifications.
- Experience with Intelligenz software is an asset.
Job Type and Schedule
- Part-time 10 to 15 hours per week.
- Morning, afternoon, and evening shifts as needed.
- Weekdays and weekends as needed.
Salary and Benefits
- $16.00 to $17.50 per hour.
- On-site parking.
- On-site gym.
Apply for this position
Please provide the following information:
- First Name
- Last Name
- Phone
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