Express Service Advisor

2 weeks ago

Lethbridge, Canada Davisclaresholm Full time

- Are you looking for an opportunity to kick-start a career by showcasing your strong customer service skills?
- Do you want to work with a company that treats you like family and makes a positive contribution to your career and community?

Davis GMC Buick in Lethbridgeis seeking our next great team member to join our Service Department as apart-time Express Service AdvisorThis part-time opportunity offers 30 hours per week, plus the perk of company benefits. The specific schedule is as follows:

- Tuesday to Friday; 12:30pm to 6:00pm
- Each Saturday; 8:00am to 5:00pm

The Express Service Advisor is the service department’s first-line customer representative. They are responsible for scheduling quick vehicle maintenance work such as oil and filter changes and tire changes, while providing accurate work orders to the Service and Lube Technicians. This position offers a great stepping stone into the automotive industry with opportunity for career advancement

What You'll Do:

- Greet customers in a prompt, courteous manner as they bring their vehicle in for an express service
- Actively listen to customer needs in order to gather the nature of the visit, and to recommend any additional services
- Maintain customer rapport by explaining estimates and expected completion times
- Utilize our database management system to track and follow up with customers for future recommended repairs or maintenance
- Utilize the point-of-sale system to take payments from customers upon pick-up
- Provide additional support in the Service Lane as needed

What You Bring:

- Experienced background in customer service
- Strong written communication skills to accurately detail customer concerns in each work order
- Exceptional verbal communication skills to develop relationships and ensure customer loyalty
- Active listener with strong attention to detail
- Ability to thrive in a fast paced environment
- Strong work ethic with a positive team attitude
- High school diploma and valid driver’s license is mandatory

Why Our Employees Choose to Work at Davis:

- Industry-leading health and dental benefits package
- In-house Bistro with freshly prepared snacks and lunches
- Regular community involvement
- Industry-specific training programs so that you are equipped and to perform in your role
- Other rewarding perks such as regular social gatherings, travel rewards, employee pricing and more

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