Director Strategic Support and Operations, Global Corporate Functions

Title: Director Strategic Support and Operations, Global Corporate Functions

Requisition ID: 243301

The Role

Director Strategic Support and Operations contribute to the overall success of the Global Corporate Functions teams ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures. The role is responsible for supporting the Office of the SVP & CIO, Global Corporate Functions (GCF) in executing initiatives that support GCF strategic objectives. This position works closely with senior management, technology leaders and a diverse set of stakeholders to deliver on our strategic goals while improving team efficiency.

In this role you will:

- Partner with the SVP & CIO, GCF to shape and monitor strategic priorities, ensuring alignment with enterprise objectives.

- Support the development of business plans, technology roadmaps, and performance metrics.

- Play an active part in developing, tracking and following up on KPI’s and Key Risk Indicators for the group.

- Manage the relationship with central KPI/KRI reporting functions and ensure that information is transmitted efficiently and accurately in real time.

- Oversees operational aspects of all required activities for the department including budgeting/ headcount planning / resourcing, business continuity plans etc. Owns reconciliation of the department’s actual spend with budgetary forecasts both internal and at a bank level.

- Participate in long-range strategy planning, GCF/Business roadmap alignment and management of policy development addressing complex business issues and the strategic priorities of the supported lines of business.

- Own the mapping between business and technology architecture. Reconcile between strategic plans and the enterprise architecture roadmap documents – ensuring that business change is fully supported by and drives technology systems change.

- Assist with talent management including performance management, monitoring performance job evaluations, and as needed, providing counsel and coaching, and arranging for formal training.

- Monitoring succession planning and ensuring that recruits at L9 level have eventual succession potential.

- Complete competitive / business environment research and benchmarking to determine emerging issues and trends and analyze the impact / implications of those trends on the Bank's strategic plan.

- Gather, analyze, and present GCF employee engagement metrics to drive the delivery of GCF targeted initiatives.

- Provides strategic leadership on people engagement initiatives including various activities that are led by volunteers (e.g., community service events) or the Strategic team Initiatives.

- Track execution of strategic initiatives, ensuring deliverables are met and issues are escalated/resolved quickly.

- Builds strategic presentations and communications that focus on providing insight into goals, strategy, programs, processes, and vision of executive leadership, strengthening executive and employee experience.

- Develop strong relationships with key stakeholders to become a trusted advisor and strategic partner in the identification and execution of transformational and /or continuous improvement initiatives.

- Communicate the Bank's strategic plan and strategic priorities.

- Proactively identifies opportunities to improve controls and streamline processes, while managing ad-hoc requests and special projects.

- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

- Champions a high-performance environment and contributes to an inclusive work environment.

- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you have

- 8+ years’ experience in financial services and technology with exposure to both strategy and operations.

- Experience in one of the GCF domains: AML, Fraud, Finance, HR, Treasury or Risk.

- University degree or work equivalency (BA or MBA in business, finance or economics).

- Proven experience supporting senior executives in business management, or senior program leadership capacity.

- Understanding Technology regulations, compliance obligations, and governance frameworks is nice to have.

- Exceptional organizational, planning, and execution skills, with the ability to manage multiple priorities in parallel.

- Strong leadership & strategic thinking and influencing skills required.

- High level of discretion and political acumen; trusted to manage sensitive information.

- Analytical mindset, able to interpret complex data and distill actionable insights.

- Ability to deliver results in a fast-paced, challenging and dynamic business environment.

- Superior interpersonal skills, leadership and influential capabilities.

- Highly developed relationship management skills to effectively manage relationships across the Bank, partners and external vendors.

- Proven track record delivering innovative solutions from concept to change management.

- Excellent knowledge with MS Office including Word, Excel and PowerPoint.

What’s in it for you.

- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

- Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

- Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

- Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto

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