Director, forensic services

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary.
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Salary range (but not limited to): 161,600
- 197,500
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 20% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role
Our Claims team is growing and is looking for a Director, Engineering Department to provide national leadership to the Forensic Engineering team within a property and casualty insurance environment. The team provides technical expertise in support of complex claims, including cause and origin analysis, damage assessment, risk evaluation and the development of technical recommendations. We are open to considering two complementary profiles: An engineering leader with experience in forensic engineering, technical expertise or claims; An experienced leader of technical teams within a claim’s environment, with strong leadership, operational management and transformation experience, without necessarily having an engineering background or professional engineering designation. In both cases, the successful candidate must be able to lead a national team, mobilize managers and technical experts, and ensure consistency, quality and the ongoing evolution of practices across Canada. Work model: Hybrid, combining office presence with regular travel to various regions across Canada. Reporting to the Deputy Senior Vice‑President, Claims, the successful candidate will lead a team of Forensic Engineering Managers located across several regions of Canada. The successful candidate will be responsible for ensuring national team cohesion, supporting the team’s growth and implementing the capabilities, processes, standards and practices required to meet the organization’s evolving needs.

Key Responsibilities
- Define the national vision, strategy and priorities for the Engineering team, in alignment with Claims and organizational objectives.
- Lead, engage, coach and develop the team’s managers to ensure consistently high performance across all regions.
- Foster the development of a high‑performing, inclusive management team focused on collaboration and continuous improvement.
- Establish an effective structure, governance model and collaboration practices to support the growth and evolution of the national team.
- Harmonize processes, practices, quality standards and performance indicators while taking regional realities into consideration.
- Ensure national governance of complex technical, operational or reputational matters, ensuring that appropriate expertise, risk‑management practices and escalation processes are applied.
- Collaborate with Engineering Managers and senior technical experts to ensure the quality, consistency and rigour of technical decisions across all regions.
- Advise the Senior Vice‑President, Claims, and senior leadership on technical, operational, organizational and strategic matters related to the Engineering team.
- Lead or support national projects and initiatives related to transformation, continuous improvement and the implementation of new technologies.
- Oversee a portfolio of complex projects, including planning, prioritization, risk management, resource management, cost management and timelines.
- Develop and manage the national budget, as well as the capa