Case Manager-Gender Affirming Health Clinic

Job Category: Direct Service Staff

Requisition Number: CASEM002004

- Posted: November 18, 2025

- Full–Time

Locations

Aurora, 15150 Yonge Street, Suite 201, Aurora, ON L4G 1M2, Canada

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values

- Responsive to the needs of our clients, their families, and our communities

- Respectful in how we meet the needs of our clients and staff in each interaction

- Committed to delivering the highest quality of care, every time

- Innovative in our approach to meeting our clients’ and communities’ needs

- Inclusive in how we work and serve our clients

Team Values

- We create belonging

- We build better

Benefits

- HOOPP (Healthcare of Ontario Pension Plan)

- Medical, Dental and Paramedical Benefits (for positions 12 months and 21+ hours)

Position: Case Manager – Gender Afferming Health

Role: Contract, Full–Time, until December 1, 2026. 35 hours per week; evenings and weekends may be required.

Salary: 56,444-60,461 (first three steps of a seven–step salary grid).

Location: Aurora Office, 15150 Yonge Street, Suite 201, Aurora, ON L4G 1M2, Canada. Will work on the MOBYSS vehicle; required to travel within York Region & South Simcoe for client meetings, staff training, and other meetings.

Job Profile

The Case Manager supports individuals aged 16+ experiencing serious and persistent mental illness impacting daily functioning. Working collaboratively with clients, the Case Manager helps identify strengths, develop goals, and connect to services and supports that promote recovery, independence, and improved quality of life. Services are individualized, flexible, recovery‑focused, and align with empowerment principles and the Intensive Case Management Standards (2012).

Key Responsibilities

- Maintain accurate waitlist tracking, update client information, prioritize cases, review eligibility criteria, and ensure accurate information within CRMS.

- Conduct meetings with clients, complete screening tools, triage, outreach to individuals on the waitlist, and connect with resources.

- Perform check‑ins with waiting clients and reassess triaging needs as required. Encompass aspects of the youth mental health worker role at times such as group/workshop delivery, MOBYSS support and driving, community events.

- Maintain a client caseload, including extensive rural travel.

- Perform comprehensive assessments and develop individualized case management plans.

- Establish collaborative, client‑directed relationships using empowerment and recovery principles.

- Support goal development, symptom management, life skills, and community integration.

- Provide referrals, advocacy, counseling, and crisis planning.

- Link clients to formal and informal community resources and supports.

- Attend case conferences and health‑related appointments.

- Monitor progress and adjust plans as needed.

- Support discharge planning and transition to appropriate services.

- Facilitate groups and promote client participation in community activities.

- Provide education on mental health, recovery, and available resources.

- Support clients in wellness planning (diet, exercise, self‑care).

- Respond appropriately to trauma and relapse using strength‑based interventions.

Documentation

- Maintain timely, accurate, and comprehensive client documentation in CRMS and Outlook.

- Complete intake assessments, case notes, progress summaries, and discharge plans.

- Complete paperwork to support clients at risk (e.g., eviction).

- Use data systems to ensure accuracy and accountability.

Advocacy & System Navigation

- Advocate for client access to mental health and community services.

- Identify and act on service gaps and systemic barriers.

- Support clients in self‑advocacy and autonomous decision‑making.

- Engage in individual and systemic advocacy with support from leadership.

- Collaborate with hospitals, schools, justice system, and community agencies.

- Educate the public, agencies, and institutions on mental health and referrals.

- Support community capacity‑building and engagement initiatives.

- Represent CMHA at community events or committees, as approved.

- Engage in supervision, staff meetings, and professional development.

- Participate in staff selection processes and internal initiatives.

- Promote and uphold CMHA’s mission, values, and policies.

- Contribute to program and agency‑wide safety practices and quality improvement.

Client Safety

- Follow program guidelines and client safety frameworks.

- Collaborate with clients on prevention and safety planning.

- Support response to health and safety concerns in accordance with policy.

Student Supervision (as applicable)

- Supervise field placement students and assist with onboarding.

- Complete college/university documentation as required.

Knowledge & Skills

- Knowledge of empowerment and recovery‑based case management.

- Familiarity with the Mental Health Act, Substitute Decisions Act, Health Care Consent Act, and PHIPA.

- Strong understanding of mental health, systemic issues (e.g., poverty, stigma), and local services.

- Excellent oral, written, and interpersonal communication skills.

- Proficient in Microsoft Office and Outlook.

- Creative problem‑solving and conflict‑resolution abilities.

- Ability to assess functional abilities and mental status.

- Experience working collaboratively with diverse teams and clients.

Additional Requirements

- Valid Canadian driver’s license and $1,000,000 liability insurance (including client transport).

- Ability to travel extensively in the region.

- A second language reflecting the local community is an asset.

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People and Teams.

The Case Manager may be assigned to different programs as required based on need (i.e., ACTT, Case Management, etc.).

Working Conditions

Office work, community settings, meetings in client homes and travel with clients.

Disclaimer

In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

To request this posting in an alternate format or to request an accommodation in the application process, email AODA@cmha-yr.on.ca.

Application Procedure

- Complete the online application at https://cmha-yr.on.ca/careers/ and search for this posting.

- Click “Apply Now” and upload your cover letter and resume.

- Optional cover letter (300 words or less) explaining why you want the role and why you should be considered.

- Resume (PDF or Word; submissions without resumes will not be considered).

Employment Equity

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA‑YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness.

In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

- Racialized Persons

- Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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