Network Engineer I

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose

The Junior Network Engineer serves as a key operational resource within the OnX Canada infrastructure team. This role focuses on maintaining network stability, executing standard changes, and providing rapid resolution to technical incidents. The Network Engineer I works collaboratively with senior architecture staff to deploy solutions and ensures that documentation and monitoring systems are accurate and up to date.

Essential Functions

- Perform day-to-day network operations, including monitoring, incident response, and ticket resolution.

- Assist in the configuration and deployment of network hardware (switches, routers, access points, and firewalls).

- Troubleshoot connectivity issues using standard diagnostic tools and methodologies.

- Maintain accurate network documentation, diagrams, and asset inventories.

- Execute standard change requests and software upgrades on network infrastructure.

- Collaborate with senior engineers on complex projects and deployments.

- Participate in on-call support rotations to ensure system availability.

- Perform onsite datacenter or client site tasks, including racking, stacking, and cabling equipment.

Education & Certifications

- Post-secondary diploma or degree in a related technical field.

- Foundational network knowledge (comparable to Cisco CCNA) is expected; active certification is an asset.

- Familiarity with general IT infrastructure concepts (comparable to Network+).

Experience/Background

- 1–3 years of IT infrastructure networking or relevant technical support experience.

- Hands-on experience with fundamental troubleshooting tools (ping, traceroute, putty/SSH).

- Solid understanding of the OSI model, IP addressing, and subnetting.

- Working knowledge of switching concepts (VLANs, Trunking, Spanning Tree)and basic routing protocols.

- Familiarity with wireless networking fundamentals and access point deployment.

- Exposure to firewall concepts and basic VPN client configuration.Experience working within a ticketing system (e.g., ServiceNow, ConnectWise) is preferred.

- Eagerness to learn advanced technologies such as Cisco ACI, SD-WAN, and Cloud Networking.

Special Knowledge/Skills

- Strong analytical and problem-solving skills with a high attention to detail.

- Effective written and verbal communication skills for client and internal interactions.

- Ability to work well in a team-oriented, collaborative environment.

- Self-motivated with a strong desire for continuous technical learning and professional growth.

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Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

The pay range for this role is:

70,000 - 80,000 CAD per year (Edmonton Office, Manulife Place, 10180-101 St.)

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