Field Nurse Case Manager

Field Case Manager – PSPSync Limited

Location: Various Field Locations (Home-Based with Travel)

Reports To: Program Manager

Department: Patient Support Program (PSP) Operations

Employment Type: Full-Time

About PSPSync

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, specializing in innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We are committed to delivering seamless, patient-centric support that drives outcomes for patients, healthcare providers, and our pharmaceutical partners.

Position Overview

The Field Case Manager (FCM) acts as a critical liaison between patients, healthcare providers, and specialty pharmacies, ensuring patients receive timely access to prescribed therapies. Operating in a field-based capacity, the FCM is responsible for providing personalized, high-touch support to patients, educating clinics on PSP processes, and facilitating key program milestones such as reimbursement navigation, access coordination, and adherence support.

Key Responsibilities

- Act as the primary point of contact for assigned clinics, patients, and healthcare professionals within a defined geographic region.

- Educate patients and clinic staff on PSP services, medication administration processes, and funding pathways.

- Conduct face-to-face and virtual visits with customers to support onboarding, training, and problem resolution.

- Facilitate prior authorization submissions, reimbursement navigation, and appeals processes in collaboration with the internal Case Manager team.

- Provide adherence support and proactive follow-ups to ensure patients remain on therapy.

- Support patients with navigating specialty pharmacy processes and delivery coordination.

- Identify barriers to patient access and elevate complex cases requiring further intervention.

- Document all interactions and case activities accurately in PSPSync’s database.

- Build strong relationships with physicians, nurses, pharmacists, and allied healthcare providers to ensure optimal program execution.

- Attend team meetings, training sessions, and client engagements as required.

- Provide feedback from the field to enhance program processes and improve service delivery. Assist in other areas as needed from time to time.

Qualifications

- Minimum 3 years of experience in a Case Manager or Field Case Manager role within a Patient Support Program environment.

- Background in Nursing (RPN, RN, LPN) or relevant healthcare discipline required.

- Solid understanding of reimbursement processes (public/private), prior authorizations, and specialty pharmacy workflows.

- Proven ability to manage complex patient cases with empathy, professionalism, and urgency.

- Strong interpersonal and communication skills; comfortable engaging with healthcare professionals and patients.

- Proficient in using CRM platforms and digital tools for case documentation and communication.

- Highly organized, self-motivated, and capable of working independently in a field-based role.

- Must possess a valid driver’s license and be willing to travel within the assigned territory.

Why Join PSPSync?

- Be part of an innovative and nimble organization redefining how PSP services are delivered in Canada.

- Work in a collaborative and supportive team environment with opportunities for growth.

- Competitive compensation package including benefits, mileage reimbursement, and home office support.

- Opportunity to make a direct impact on patient access and care outcomes.

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