Conducteur ou conductrice de véhicule de transport en commun

Job Title: Transit Operator Bargaining Unit: ATU 946 Language Requirement: English Essential Vacancy Status: Existing Position – Temporary & establishment of applicant pool for future openings. This job posting is to staff 1 temporary position and future upcoming vacancies (various schedules). Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure. Position Summary The Transit Operator is responsible for ensuring the safe, reliable, and timely operation of municipal transit vehicles. This position requires exceptional customer service while adhering to schedules, traffic laws, and safety regulations. The Transit Operator is responsible for effectively managing service expectations, including addressing schedule delays and passenger concerns while navigating the demands of the position. This role is essential in fostering a positive transit experience and upholding the municipality’s commitment to safe, accessible and dependable public transportation for our community.

Key Responsibilities
- Operate transit vehicles safely and in accordance with municipal policies, traffic laws, and transit schedules.
- Provide excellent customer service by assisting passengers, answering questions, and ensuring accessibility accommodations as needed.
- Monitor and maintain awareness of route conditions, reporting delays, road hazards, or operational concerns.
- Ensure the safety of passengers by enforcing transit rules and assisting with emergency procedures when necessary.
- Ensure vehicle safety by conducting pre-trip and post-trip vehicle inspections, properly reporting any maintenance issues or defects.
- Maintain accurate records, including fare transactions, incident reports, and service logs.
- Adhere to all safety regulations, policies, and procedures to minimize risk and ensure passenger well‑being.
- Communicate effectively with dispatch, supervisors, and passengers to provide updates and report concerns.
- Assist in emergency situations, including evacuations and mental health crisis, ensuring proper de‑escalation protocols are followed to ensure a safe environment is maintained for all parties. Leadership of Others
- N/A Position Requirements Education & Certifications:
- Valid Ontario “G” driver’s license, and the ability to obtain a valid Ontario Class “B” or “C” driver’s license with air brake endorsement. Knowledge, Skills, and Abilities:
- Transit Operations : Strong knowledge of transit routes, traffic laws, and passenger safety protocols.
- Customer Service : Strong interpersonal skills for interacting with passengers, addressing concerns professionally, and handling difficult passenger interactions, requesting police intervention when necessary.
- Communication : Strong verbal and effective written skills to relay route updates and emergency information effectively.
- Problem‑Solving : Ability to handle unexpected situations, including delays, passenger issues, and route changes.
- Attention to Detail : Ability to complete vehicle inspections, fare transactions, and service logs accurately.
- Situational Awareness : Ability to respond to road hazards and emergency situations quickly and effectively.
- Stress Management : Resilience and adaptability to manage various customer situations and weather conditions effectively. Working Conditions
- Work is performed primarily within a transit vehicle.
- This position requires shift work, which may include hours such as nights, weekends, split shifts, holidays and overtime as required.
- This role involves exposure to various weather and road conditions.
- Cognitive demands include sustained concentration, adjusting to route or passenger changes on short notice, de‑escalating conflict and offering reassurance during service disruptions, delays, or emergencies, and making real‑time decisions in situations involving passenger safety, illness, or behavioral issues.
- Physical demands include prolonged sitting and occasionally assisting passengers with mobility needs. If selected for this role, you will need to provide:
- Successful reference check (two work‑related references, with a minimum of one being a direct supervisor)
- Satisfactory Vulnerable Sector Check
- Satisfactory 3‑year Driver’s Abstract, free of demerit points
- Proof of Certifications Additional Information The Corporation of The City of Cornwall strives to promote and demonstrate the value