Accessibility Media Operator, Bell Media

Accessibility Media Operator, Bell Media

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Job Description

Position: Accessibility Media Operator, Bell Media, Unifor 723M
Location: Bell Media – 299 Queen St W, Toronto
Status: Regular – Full Time
Salary: As per Collective Agreement
Hours of Work: 40 hours per week. Overtime as required

Responsibilities:

- Providing Television Broadcast Accessibility: Closed Captioning and Described Video

- Use auto-transcription tools to generate transcripts of video content

- Create Offline Closed Captioning from automated transcription application

- Review transcripts for accuracy and make necessary corrections

- Offline Described Video writing

- Coordinate the influx and output of CC/DV requirements in a manner that allows quick and effective captioning while accommodating the needs of the clients

- Insert Closed Captions and Described Video into video content using industry-standard software

- Contribute to the workflow by partnering with staff, production clients and operations services to ensure that all necessary deliverables are provided in a timely manner while keeping all systems organized and available for use

- Coordinate track and communicate requests from our programming and promotions teams

- Coordinating outside captioning and described video services

- Ensure that closed captions are compliant with all applicable regulations

- Reformatting scripts for other applications

- Researching to solve spelling and grammatical problems

- Screening and proofing to minimize errors

Long Description

- Upholding established protocols and style guidelines

- Prioritizing duties in order to meet deadlines promptly

- Ensure that necessary materials are delivered on time

- Overcome unforeseen situations such as schedule changes, program non-delivery and equipment malfunctions as required

- Participate in creating and maintaining monthly reports as needed

- Troubleshoot workflow issues (technical or otherwise)

- Prioritize duties in order to meet deadlines promptly; strive to meet or exceed daily work expectations

- Share information, keep records, and additional tasks as required

- Provide ad hoc documents and project specifications that support procedures and protocols

- Perform various other administrative tasks as needed

Critical Qualifications

- 1-2 years of experience as a closed captioning operator

- Experience using auto-transcription tools

- Flexibility and composure to perform under constant deadline pressure

- The highest attention to detail and advanced problem solving skills

- Exceptional interpersonal skills

- Adaptability to constant changes

- Knowledge of Bell Media programs and program grids

- Knowledge of the offline closed captioning process

- Proficient English language and computer skills

- Any experience in describe video, writing or voice work

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Union
Job Status: Temporary - Full time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 01/27/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you/'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you/'ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter orrecruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

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