Underwriting & Quality Control Manager

About us
Since its inception, TAO Solutions has established itself as a boutique software provider specializing in the design and delivery of advanced securitization and structured finance technologies. The company’s mission is to be the global leader in proven, niche solutions that bring transparency, flexibility, automation, robustness, and analytical rigour to the administration of complex financial programs — including securitization, Asset-Backed Commercial Paper (ABCP) conduits, and covered bond structures. Our headquarters are in Toronto, with additional offices in Sydney, Australia and San Diego, USA. We operate with an entrepreneurial, forward-thinking mindset, where innovation is encouraged and initiative is valued. This is an environment where talented, driven individuals have the opportunity to make a meaningful impact and help shape the future of our company. Position Summary The Mortgage Underwriting & Quality Control Manager leads residential mortgage file quality control and due diligence. The role combines hands-on review of Canadian residential mortgage files, leadership of the QC team, and ongoing development of the risk analytics and AI tooling that supports manual review. As the firm's go-to expert on underwriting, documentation and regulatory compliance, the Manager sets grading standards, carries their own review workload, handles escalations and client rebuttals, and signs off on findings that lenders, investors, rating agencies and regulators rely on. They also manage the team's workload and training, and lead how AI-assisted review is designed and governed, defining what the technology can determine versus what a reviewer must confirm, so review capacity grows without weakening the final opinions. The role reports to the COO and supports the business through client relationships, engagement scoping and business development. Responsibilities
- Perform hands-on quality control and due diligence reviews of closed, in-process and pre-funding residential mortgage files across credit, income, asset, collateral and valuation, compliance, etc. while managing team file load
- Review insured mortgage files against CMHC, Sagen and Canada Guaranty program policies and specific insurance product requirements
- Test AML/ATF and KYC compliance under FINTRAC and PCMLTFA obligations applicable to mortgage lenders, brokers and administrators
- Validate income documentation and calculation methodologies, and conduct or coordinate reverifications and third-party validations, including document authentication against originating sources, where the engagement scope requires.
- Identify and elevate fraud and misrepresentation indicators, with particular attention to first-party fraud, alongside third-party identity, title and valuation fraud.
- Design, document, and execute sampling methodology and defend the methodology's statistical basis and coverage to clients, auditors and rating agencies.
- Manage the exception, rebuttal and cure lifecycle end-to-end and report residual open exceptions.
- Produce loan and portfolio-level findings reports for stakeholders such as the lender credit committee, investors, and auditors.
- Own final review sign-off and manage complex files, policy interpretation questions, disputed gradings and inter-reviewer disagreements.
- Stay current with market trends and regulatory changes in the Canadian residential mortgage market, translating changes into review criteria within the cycle in which they take effect, and maintain the underlying reference documentation: regulatory instruments, insurer program requirements, lender policy versions, review checklists, scope documents, grading rubrics, standard operating procedures and audit work programs, with a documented change history.
- Manage client lifecycle support, including, but not limited to: new client onboarding, scope definition, audit appeals, escalations, complaints, SLA and turn-time agreements, etc.
- Identify and pursue new client and engagement opportunities within the Canadian mortgage lending, insurer and investor community, including shaping proposals, pricing and scope for new mandates and responding to RFPs
- Act as a subject-matter representative with prospective and existing clients, industry associations and at conferences to build market profile and pipeline
- Partner with existing clients to identify opportunities to expand engagement scope: additional portfolios, products or geographies, etc.
- Lead team and support recruitment and succession planning as needed, training and performance management, etc. Driving adoption of AI-assisted workflow improvements and review across the team under the TSI’s internal AI initiatives
- Support cost management, revenue forecasting and strategy for the business line internally
- Ensure the review environment meets information security, privacy, data residency and retention requirements, including PIPEDA, Quebec Law 25 and client-imposed controls