Power Platform Manager

Overview

At Manulife, we continue to expand our use of Microsoft Power Platform and integrate with our AI Strategy. This role requires dedicated expertise to lead a strong technical Power Platform team, ensuring platform stability, compliance, and operational excellence while supporting business initiatives and scaling adoption across the enterprise.

The Power Platform Manager will lead the Power Platform engineering team, overseeing the Power Platform performance, Agent performance, incident response, governance, and continuous improvement across Power Apps, Power Automate, Power BI, and Copilot Studio.

The Manager will collaborate with build engineers, analysts, architects, and business stakeholders to ensure seamless service delivery and alignment with strategic goals. This role reports directly to the AVP of Global End User Support, Collaboration Solutions.

Work arrangement: Hybrid - 3 days in office, 2 days from home; Remote working option is not available.

Position Responsibilities

- Operational Leadership

- Lead the Power Platform Run team responsible for handling service requests, incidents, and operational tasks

- Ensure platform health, availability, and performance through proactive monitoring and observability strategies

- Oversee documentation and process readiness before transitioning builds to operations

- Governance & Compliance

- Implement and maintain governance frameworks, including managed security, managed operations, and audit readiness

- Ensure compliance with internal risk management standards and external regulatory requirements

- Team & Stakeholder Engagement

- Collaborate with build engineers, technical analysts, and architects to align operational goals with platform capabilities

- Engage with business units to support solution delivery and promote platform adoption

- Provide mentorship and guidance to team members, fostering a culture of accountability and continuous improvement

- Platform Expertise

- Act as a subject matter expert (SME) on Power Platform technologies, including Power Apps, Power Automate, Power BI, and Copilot Studio

- Stay current with Microsoft best practices and integrate new features and capabilities into operational workflows

Required Qualifications

Technical Skills

- Deep expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio)
- Experience with Azure services, Microsoft 365, and enterprise-grade security and compliance tools
- Familiarity with observability tools, ALM pipelines, and platform configuration management

Leadership & Communication

- Proven experience managing technical teams in a fast-paced, enterprise environment
- Strong organizational and problem-solving skills with the ability to manage competing priorities
- Excellent verbal and written communication skills for cross-functional collaboration

Compliance & Governance

- Knowledge of audit processes, risk management, and governance frameworks
- Experience in implementing security architecture assessments and responding to audit requests

Preferred Qualification:

- Prior experience in a similar role within a Center of Excellence or enterprise IT organization
- Familiarity with RACI models and role clarity frameworks for platform adoption

When you join our team

- We’ll empower you to learn and grow the career you want
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
- As part of our global team, we’ll support you in shaping the future you want to see

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 Manulife 的網站資訊。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Montreal, Quebec

Working Arrangement

混合式

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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