Security Account Manager

iGuard360° stands out as a prominent security and monitoring company within the Canadian security

domain. Our organizational ethos revolves around ethical conduct and performance-driven principles,

all while embracing a culture of enjoyment in our endeavors.

The Account Manager - GTA, operating under the guidance of the Regional Director – GTA & Vice -

President of Operations, assumes the responsibility of effectively coordinating supervision, support, and

backup for all field location assignments and areas. The key responsibilities for this role include:

Key Responsibilities:

- Enhance client retention through the meticulous management of customer satisfaction.
- Develop a comprehensive understanding of client culture, needs, and day-to-day operations.
- Translate contractual requirements and customer expectations into clear operating instructions,
- encompassing Standing/Post Orders.
- Oversee Site Directors and Site Supervisors directly supervised accounts, including planning,
- organizing, and directing work, as well as handling performance management, career
- development, coaching, and mentoring.
- Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spot
- checks, staff evaluations, and regular feedback. Recognize exemplary performance through
- commendations and address disciplinary actions as needed.
- Conduct and document regular site visits, inspections, and audits to ensure adherence to
- prescribed standards, contractual requirements, company policies, and applicable legislation.
- Review incident reports for completeness, adherence to iGuard360° standards, and take
- appropriate action or escalation based on severity and frequency of issues in a timely manner.
- Drive corrective action and foster organizational engagement in addressing site-specific
- operational or service-related issues.
- Prepare, review, and act on reports related to business performance, including site staffing,
- financial metrics, service indicators, and other relevant key performance indicators. • Ensure
- each site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling the
- client’s mandate and iGuard360° contractual obligations.
- Respond to client and staff complaints promptly and professionally, conducting investigations
- and implementing corrective actions when necessary.
- Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms,
- and pay discrepancies, facilitating appropriate action and resolution.
- Review and optimize the scheduling structure, ensuring efficiency and proper maintenance for
- optimal performance output.
- Regularly review and update site-specific documentation, including Standing/Post Orders, as
- required and at least annually.
- Manage labor/management relationships and adhere to collective bargaining agreements for
- unionized sites.
- Coordinate and execute all activities related to new account start-ups and close-outs.

Position Requirements:

- Experience working in the Residential security markets, directly working with Residential Apartments and Condominium corporations.
- Minimum of 5 years employment in a Supervisory/Management role in the Security industry and/or one of the following requirements. a) Sufficient prior industry related experience (i.e., Police, Military, Security). b) Formal law enforcement training or Diploma. c) University degree in Security Management and/or Criminology.
- Must be bondable and possess an ability to hold government security clearances.
- Must possess a strong understanding of Microsoft software including usage of Word, Excel,
- Outlook, Planner, Forms and SharePoint.
- This position includes a company car so applicant must possess an Ontario driver’s license with
- zero demerit points.
- Must currently hold an Ontario Security Guard license and/or Investigator’s license.
- 5 years of Management/Supervisory experience in the security industry.
- Must have previous training experience, preferably within the security industry.
- Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset.
- Experience in the Residential/Condominium security field would be considered an asset.

Position: Full-Time Permanent

Salary: 60K-70K