AVP, Relationship Management

***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de*****The Opportunity:**The AVP, Client Relations will be responsible leading the Client Relationship Managers (CRM) / Executives (CRE) team that focuses on managing and deepening relationships with National/Corporate Accounts and large/jumbo retirement plans within the Canada Retirement segment.This role will serve as a strategic partner to clients, ensuring exceptional service delivery, driving retention and growth, and aligning client needs with organizational capabilities. The AVP will collaborate closely with internal stakeholders across Operations, Product, and Distribution to deliver a superior client experience and support the segment’s strategic objectives. The AVP will report directly to the VP, Client Relations.**Responsibilities:****Client Relationship Management & Business Partnership*** Serve as the leader of the Client Relationship Managers/Client Relationship Executive teams focusing on National/Corporate Accounts and large/jumbo plan sponsors, consultants, and key intermediaries.* Build and maintain strong, trusted partnerships with senior client stakeholders to understand their business objectives, challenges, and evolving needs.* Act as a strategic advisor, providing insights and solutions that align with client goals and organizational capabilities.* Collaborate with internal teams (Operations, Product, Distribution, Risk) to ensure seamless service delivery and resolution of complex issues.* Represent Canada Retirement in client governance meetings, quarterly business reviews, and strategic planning sessions.**Strategic Growth & Retention*** Develop and execute account strategies to drive client satisfaction, retention, and growth opportunities.* Within the team, Identify and pursue opportunities for cross-selling and upselling products and services within the retirement solutions portfolio.* Partner and support Distribution and Product teams to support new business initiatives and respond to RFPs for large plan opportunities and participate in Shortlists.**Service Delivery Oversight*** Ensure service standards and contractual obligations are met for all assigned accounts.* Monitor key performance indicators (KPIs and OKRs) and client satisfaction metrics; proactively address service gaps and escalate issues as needed.* Collaborate with Operations leadership to influence process improvements and enhance client experience.**Risk Management & Governance*** Maintain strong awareness of operational and regulatory risks impacting client accounts.* Ensure compliance with internal policies and external regulations; participate in audits and governance reviews as required.* Support business continuity planning and risk mitigation strategies for critical accounts.**Leadership & Collaboration*** Mentor and develop Client Relationship Managers / Executives to provide support across the Client Relations teams and Canada Retirement.* Foster a culture of collaboration, innovation, and accountability across teams.* Champion diversity and inclusion in all aspects of client engagement and team development.**Preferred Qualifications:*** **Client Focus:** Demonstrates a deep commitment to understanding and meeting client needs, ensuring exceptional service delivery.* **Strategic Thinking:** Ability to develop and execute strategies that align with business objectives and drive growth.* **Influencing & Negotiation:** Skilled at building consensus, influencing stakeholders, and negotiating outcomes that benefit both clients and the organization.* **Collaboration:** Works effectively across functions and geographies, fostering teamwork and shared success.* **Problem Solving & Innovation:** Anticipates challenges, develops creative solutions, and drives continuous improvement.* **Leadership:** Inspires and mentors team members, promotes accountability, and champions diversity and inclusion.* **Communication:** Exceptional verbal and written communication skills; able to present complex ideas clearly and persuasively.* **Risk Awareness:** Maintains strong understanding of operational and regulatory risks, ensuring compliance and proactive mitigation.**Qualifications:*** 10+ years of experience in client relationship management within retirement, wealth management, or financial services.* Proven track record of managing large, complex client relationships and delivering exceptional service.* Strong understanding of Canada Retirement products, plan design, and industry trends.* Excellent interpersonal, negotiation, and influencing skills with the ability to engage senior stakeholders.* Demonstrated ability to manage multiple priorities in a fast-paced, matrixed environment.* Strong analytical and problem-solving skills; ability to anticipate issues and develop proactive solutions.* Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, PowerPoint) and familiarity with CRM tools.* Bachelor’s degree in Business, Finance, or related field; advanced designation (e.g., CFA, CEBS) considered an asset***When you join our team:**** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.**Région de référence du salaire**Toronto, Ontario**Modalités de travail**Hybride**L’échelle salariale devrait se situer entre**$129,800.00 CAD - $241,200.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction
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