Risk Analytics Manager

2 weeks ago


Edmonton, Alberta, Canada Jobber Full time
Are you passionate about using data to fight fraud?

Then Jobber might be the place for you We're looking for a Risk Analytics Manager to be part of our Analytics team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists.

The team:

Analytics is part of the Strategy & Analytics department, our internal consulting team - they're the decision support mechanism that connects data, business insights and an internal tech stack (systems) with the rest of the organization.

The role:

Reporting to the Senior Manager of Product Analytics, this Individual Contributor role will support analytical initiatives across all of the Risk Org within the Fintech area of Jobber's business. This position will have a mix of strategic and operational responsibilities to strengthen Jobber's ability to protect against credit losses while adding a data-focused approach to risk decision-making. The mitigation of risk is a very important part of our service offering and, as such, prior experience with Fraud and Credit Risk is essential for success.

The Risk Analytics Manager will:

- Be thinking critically about risk objectives and deliver insights to stakeholders optimizing risk prevention strategies, balancing risk reduction with customer experience.
- Spearhead the evaluation of third-party vendors and partner data as they pertain to improving our data models, user decisioning, and case management systems.
- Design analytics-driven Loss (chargebacks and/or fraud) Prevention Systems, Rules, Limits, and other data-driven solutions to help proactively detect and effectively prevent possible credit and fraud losses.
- Optimize existing systems with ongoing analysis of behavioural data to operationalize known patterns of fraud/other financial risk and to uncover new patterns of fraud/other financial risk.
- Collaborate with colleagues and stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholders' alignment & buy-in.
- Perform (hands-on) analysis to drive insights, guide risk appetite, and inform business recommendations.
- Provide BI team with requirements for risk analytics data, reports and dashboards.
- Collaborate with the Data Science team on ML / AI developments supporting risk models.

To be successful, you should have:

- Proven analytical experience in the area of credit risk, fraud detection, or equivalent.
- Expert-level SQL programming skills. Python would be an asset.
- Experience creating and delivering custom analytics for SaaS product development.
- Experience with complex relational data structures.
- Experience with business cases and making recommendations with data.
- Experience with case management systems.
- Analytical curiosity and willingness to learn.
- Analytical creativity and flexibility.
- Business acumen, strategic thinking, the ability to see a bigger picture and the ability to weigh pros and cons of different options.
- Ability to work under data & time constraints.
- Ability to, on your own and with your teammates, make sense of chaos in a volatile domain.

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work from our Edmonton or Toronto offices, our Vancouver co-working space or remotely anywhere within Canada.

Compensation

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300 a midpoint of $115,700, and a maximum salary of $133,100.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process

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