Training and Development Lead

2 weeks ago

Mississauga, Ontario, Canada Compass Group Canada Full time

Duration of Contract: 1 year

The UKG Training and Development Lead is responsible for the creation, implementation, and management of comprehensive training resources to ensure that employees across the organization effectively understand and utilize the UKG system. A key focus of this role is educating associates and leaders on system basics, best practices, navigation tips, and strategies to maximize the system's functionality for optimal efficiency and decision-making.

Now, if you were to come on board as our Training & Development Lead, we'd ask you to do the following for us:

  • Collaborate with vendor partners, stakeholders and internal team members to assess training needs.
  • Design, develop and deliver training programs, and ensure smooth system adoption and usage across the organization.
  • Partner with external vendors and SMEs to enhance internal training resources, ensuring a comprehensive approach to learning.
  • Create customized training materials such as manuals, guides, and presentations, and delivers both in-person and virtual training sessions.
  • Ensuring UKG system proficiency from day one (new hire onboarding) and develop ongoing training to enhance workflows and reporting for leaders.
  • Create and maintain comprehensive, up-to-date training documentation, including user guides, step-by-step instructions, and e-learning modules.
  • Track and report on training progress and completion rates, offering insights into program effectiveness.
  • Facilitate train-the-trainer sessions as part of the UKG implementation to support operators and corporate employees effectively adopt and use the new system

Think you have what it takes to be our Training & Development Lead? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

  • Bachelor's degree in Human Resources, Education, Business Administration, or a related field required.
  • 3-5 years of instructor-led training experience with expertise in adult learning theory, strong presentation and classroom management skills, ability to engage both onsite and virtual audiences, advanced knowledge of virtual delivery platforms, and training resource design.
  • Strong Project Management Capabilities.
  • Experience with HR/payroll systems, Learning Management Systems, and e-learning design required; UKG experience preferred.
  • Familiarity with labor management, HR, Payroll, ERP, Scheduling, or similar domain systems preferred.
  • Advanced proficiency in Microsoft Office Suite and excellent communication, coaching, and leadership skills required.
  • English/French bilingual preferred.

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