Business Analyst

11 hours ago

Montreal, Canada IT Unlock Consulting Inc. Full time

Position Overview

We are looking for a Business Analyst / Application Support Specialist with strong expertise in Dynamics 365 Finance & Operations (Finance modules) to join our team. This role will support the Finance Solution Architect on project-related activities while also providing day-to-day application support to live business units using D365 F&O.

Key Responsibilities

- Application Support & Operations

- Provide functional support for D365 F&O Finance modules, including:

- General Ledger (GL)

- Accounts Payable (A/P)

- Accounts Receivable (A/R)

- Fixed Assets

- Leases

- Month-End and Period-End Closings

- Manage, analyze, and resolve Finance-related tickets in a production environment

- Perform root-cause analysis and propose sustainable solutions

- Deliver high-quality support with a strong customer service mindset

- Document issues, resolutions, and functional procedures

- Projects & Continuous Improvement

- Support the Finance Solution Architect on D365 F&O projects (enhancements, rollouts, optimizations)

- Gather and analyze Finance business requirements

- Write functional specifications and support testing activities (UAT)

- Contribute to continuous improvement of Finance processes within D365 F&O

- Comfortable working in live/production environments and ticketing tools

Work Mode: 3 days on site at Saint-Laurent

Requirements

Education & Experience

- Degree in Finance, Accounting, Business, or Information Systems

- Proven experience as a Business Analyst, Finance ERP Consultant, or Application Support Specialist

- Experience in international or multi-entity environments is a plus

Required Skills & Qualifications

- Functional Expertise: Strong knowledge of Finance and Accounting processes; Solid understanding of IFRS standards; Proven experience with Dynamics 365 Finance & Operations – Finance modules; Good understanding of financial closing cycles

- Technical & Analytical Skills: Experience in ERP application support (Finance-focused); Ability to analyze issues, configurations, and data within D365 F&O

Soft Skills

- Strong customer service orientation

- Highly detail-oriented and analytical

- Excellent problem-solving skills

- Strong communication and stakeholder management skills

- Ability to work effectively with Finance and IT teams

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