Store Manager

Jump+ is proud to announce that we will be opening a brand-new store in Victoria, BC. Another significant milestone as this marks our third new store opening in five yearsJUMP+ is seeking an enthusiastic Store Manager for our Apple Premium Partner store, located in Victoria. This is an opportunity to join a fantastic team and be associated with the world’s best-loved brand.

About Us

Established over 30 years ago, Jump+ is Canada’s only Apple Premium Partner, recognized by Apple for achieving the highest standards of expertise and customer service. We are proudly Canadian with 19 retail locations across Canada and growing From the latest Apple devices to Apple‑authorized repairs and service, a wide range of premium accessories, wireless plans from all the major carriers and attractive Financing and Trade‑In offers, we feature the complete solution for all your Apple needs.

Our Business Services division offers one‑stop client access to a complete suite of Apple Products, as well as complimentary accessories and services. Besides Apple products and accessories, Jump+ Business offers: Staging & Logistics services, Warehousing, Servicing & Repair, Financing and Trade‑In services. In addition, we also provide a suite of network, security and IT Support solutions as part of our comprehensive Jump Business Solutions services portfolio

Operations, Administration and Merchandising

- Maintain a clean and organized retail store, with impeccable attention to detail always, ensure that the proper merchandising plan is followed as per directive.
- Use, develop, and maintain checklists to ensure that all established procedures are being followed.
- Assist in the interpretation of merchandising guidelines when inventory is not at ideal plan levels.
- Anticipate possible obstacles, provide safety, protection, and security to our place, people, products, and customers
- Assist in the audit and self-audit functions to ensure accuracy of inventory and stock levels where possible.
- Understand and identify the business challenges and opportunities within a retail environment, and within your own unique trading area and city.
- Identify and maximize trends and opportunities as they present themselves through stock inventory adjustments and HQ communications.
- Demonstrate willingness to open and close the store, work mid‑shifts and modify your schedule where necessary in the best interest of your trading area and staff complement.
- Assist in developing marketing strategies for your store, for corporate clients in your trading area, and for Jump+ overall.
- Support the maintenance of our e‑commerce sight, and purchasing schemes designed to increase customer base and sales and see it as an extension of our in‑store experience.
- Coach associates to learn, train, grow and expand their opportunities to grow with Jump+.
- Exhibit responsibility and security for Jump+’s financial assets and deposits.
- Submission of accurate and timely accounting documentation, audits, counts, and returns.
- Attaining and maintaining ideal inventory levels to service your customer base.
- Ensure the accuracy and timeliness of associate files, sales data, service logs and Apple directives.
- Adhere to Jump’s values, policies, procedures and standards as directed by HQ.
- Demonstrate flexibility to perform any, and as many tasks as are required to ensure the success of the store.
- Be available as required to respond to customer’s needs, suggestions, and complaints.
- Exert discretion and sound judgement to “surprise and delight” clients.
- Assist sales team in developing and maintaining long term clients through excellence in customer Service, follow up, and anticipating business needs.

Mandate

- Be responsible for the financial, administrative, operational and cultural well‑being of the location in all duties as required.
- Ensure Jump+ is perceived as a premium destination for all Apple products, training, accessories while providing “Surprise & Delight” to our customers.
- Meet and exceed utilization and revenue targets on a regular basis.
- Coach and train the sales team to achieve high sales standards using best techniques.

Specific Roles and Responsibilities

- Staff the retail store: from recruiting and hiring, to scheduling the right people at the right time.
- Model exemplary sales techniques: Inspire and educate staff and customers on products, accessories and services offered.
- Maintain a strong floor presence and be available for coaching/mentoring and problem resolution.
- Assist with the reporting and discussion of store numbers, targets and results.
- Meet and exceed targets on a regular basis.
- Meet and exceed SEED Training expectations, monitor and coach staff to train, meet and exceed their minimum SEED Training requirements on an ongoing basis.
- Lead by example always and act as a Jump+ ambassador in and outside the store.

Experience

- 2 years minimum experience within a store Leadership role
- 5 years experience in retail sales.

Why Work for Us:

- Performance is valued, recognized and remunerated
- As a dynamic company we are looking for great talent and people who want to lend their voice to our vision
- Training and certifications provided by Apple
- You can create your own career pay Competitive pay structure, including: Salary, bonus pay, and benefits

JUMPPLUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required during the recruitment process.

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