Director, Corporate Platforms

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today

About the workplace

As the Director, Corporate Platforms, you will lead and oversee the strategy, implementation, and management of business applications within Vancity. You will be responsible for overseeing a portfolio of technology applications to make sure that Vancity has cost-effective, optimal (stable, secure, scalable) technology business solutions that enable business outcomes. As a digital leader, you will lead the discovery of COTS applications, development, deployment, and support of a new, cutting-edge digital banking platform, using your extensive experience in digital banking, exceptional vendor management skills, and a proven track record of launching and supporting complex client-facing systems. This role plays a pivotal part in shaping an organization's technological landscape, ensuring the tools that support daily operations are efficient, secure, and aligned with business strategies.

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office or Toronto home based office. Vancouver-based candidates may be expected to come into the office at least once per week.

A typical day would involve:

1. Strategic Leadership:

- Develop and execute the corporate applications strategy in alignment with the organization's goals.
- Collaborate with senior leadership to understand business needs and identify opportunities for transformation.
- Drive continuous improvement in business processes through the effective use of technology and application solutions.
- Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of platforms. Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
- Identify opportunities for automating business processes and improving operational efficiencies.
- Stay up to date with industry trends and emerging technologies to keep the organization ahead of the curve.
- Oversee the selection, implementation, and management of key corporate platforms/apps (e.g., Finance, HRIS, ECM etc.).
- Ensure the applications portfolio supports business functions such as Finance, Human Resources etc.
- Manage vendor relationships for application providers and software partners.
- Lead the stand-up and deployment of platform(s) from concept through to production. Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
- Establish and oversee production support processes for the platform, ensuring maximum uptime and rapid resolution of issues. Implement monitoring and incident management tools to proactively identify and address potential problems.

1. Team Leadership and Development:

- Build and lead a high-performing team of engineers, developers, and support staff dedicated to support the platforms.
- Foster a collaborative environment to drive innovation and problem-solving within the team.
- Build and maintain strong partnerships with business leaders across Vancity to ensure alignment with organizational goals and member needs.

1. System Integration and Architecture:

- Oversee the integration of corporate applications with other enterprise systems, ensuring data consistency and process automation.
- Ensure scalability, reliability, and performance of corporate applications.
- Maintain system architecture to optimize data flow and user experience.

1. Security and Compliance:

- Ensure that applications comply with industry standards and regulatory requirements.
- Work with IT security teams to ensure the security and integrity of application data and systems.
- Develop and enforce policies around user access, data privacy, and disaster recovery for critical applications.

1. Budgeting and Cost Management:

- Manage the budget for corporate applications, including software licensing, maintenance, and upgrades.
- Optimize application-related spending to maximize ROI.

You have:

- Bachelor's degree in Information Technology, Engineering or a related field.
- 10+ years of experience in corporate applications, including 5+ years in a leadership role.
- Expertise in enterprise applications (Finance, HRIS, etc) along with strategic and operational roadmaps.
- Experience with system integrations, cloud solutions, and IT governance frameworks.
- Develop/Implement technology applications in alignment with architecture principles while meeting business needs and optimizing functionality.
- Develop and implement disciplined practices and standards that facilitate the successful implementation of technology-enabled programs and projects.
- Establish the optimal technology state for applications to inform the Integrated Business Technology Solutions Roadmap.
- Build leadership strength by coaching staff in the development of critical competencies and by modeling valued leadership behaviors.
- Maintain knowledge of IT and global best practices and use this information to improve organizational effectiveness.
- Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
- Assess and maintain the organization's repository of software applications through best practices and the appropriate staffing and management of a technical team.
- Guide and assist the team on issues related to the design, development, and deployment of mission-critical applications.
- Identify and eliminate security vulnerabilities with strategic solutions that increase data security.
- Delivery experience with Agile methodologies.

You are:

- Committed to continuous development – you're continuously striving for improvements and evolving plans to adapt to changing member, organizational, and technological needs.
- A people leader – You have the ability to inspire and motivate your team, fostering a positive and inclusive work environment. You are skilled in effectively managing team dynamics to achieve organizational goals.
- A strong communicator – You're able to communicate information and ideas clearly and articulately both in oral and written form. You can convey complex information to technical and non-technical stakeholders.
- A subject-matter expert and learner – you possess significant knowledge in your functional area and areas that can impact your work. You ensure to keep updated with the most relevant developments in your space.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $121,000 to $181,200 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
- New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows.
- In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
- We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
- We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.

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