2025 Canada - Center Manager - Toronto, ON Only 24h Left

2 weeks ago

Toronto, Ontario, Canada Embassy Summer Full time
Join our winning team of global superstars

Embassy Summer, under its parent company EC English, offers award-winning summer vacation programs for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn English while immersing themselves in the local culture and surroundings. Our programs are a combination of language classes, exciting excursions, fun-filled sports, and creative social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognized and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Summary:

Center Managers (CMs) oversee all aspects of the summer camp and are responsible for the center's operations. Successful CMs collaborate closely with students, ALs, teachers, and Group Leaders to ensure the safety, organization, and enjoyment of all students.

Job Purpose:

The Center Manager is responsible for student discipline, student welfare, center staff, and financial matters. Additionally, the CM ensures the day-to-day operations of the center run smoothly while overseeing the academic and activity programs. Successful CMs are expected to possess the following qualities and experience: effective communication, strong administrative, leadership skills, organizational skills, build a cohesive team, flexibility, take initiative, accountability, and the ability to be sensitive to the needs of international students.

Work Schedule:

This is a residential position with room and board accommodation provided. The position is available at one of our summer campuses in New York, Boston, Los Angeles, or Toronto. For more information about each location, please visit https://www.embassysummer.com/.

A flexible approach to the position is required, including the ability to work nights, weekends, and holidays.

Key Responsibilities:

1. Ensure the delivery of customer satisfaction by providing high-quality academic and activities programs.
2. Oversee the day-to-day operation of the Center, including the academic and activity programs, airport transfers, and all aspects of student welfare and discipline.
3. Manage the financial aspects of the Center, including overseeing a budget, petty cash accounts, cash requests, and filing weekly reports.
4. Be responsible for the weekly submission of Occupancy Reports and Meal Provision forms.
5. Lead and participate in regular meetings with Group Leaders.
6. Manage all aspects of student accommodation, including room allocations where applicable.
7. Ensure and maintain proper levels of student discipline, welfare, and safety of all students; adhere to and maintain student safeguarding policies and procedures at all times.
8. Develop a positive working relationship with the university/school and stay up to date with campus information, ensuring their rules are adhered to.
9. Ensure all staff receive adequate and proper orientation and training.
10. Review and approve all activity leader and teacher timesheets.
11. Ensure residential supervision duties, including meal and bedtime supervision and guardian duties, are undertaken by activity leaders who have on-site residential responsibilities.
12. Conduct weekly staff meetings.
13. Liaise regularly with the Program Manager.
14. Participate in a 24-hour emergency on-call rotation schedule along with the Activity Manager and Center Academic Manager.
15. Address various problems and complaints, providing timely, appropriate, and professional responses and solutions.
16. Ensure that all center signage and branding are clearly marked and up to date.

Qualifications & Training:

1. Experience in successfully managing a summer school with a track record of excellent customer service, team leadership, and operations management.
2. Experience working with and leading a group of teenagers, for example, in a camp environment.
3. Previous experience managing a residential facility.
4. Strong communication skills (both written and verbal) and supervisory abilities.
5. Ability to effectively manage, lead, and inspire a team of staff to work together cohesively in a dynamic team in a varied and fast-paced role.
6. Experience and familiarity with rolling admissions and weekly intakes.
7. Excellent time management, organizational, and multi-tasking skills.
8. Proficiency with computers and Word and Excel programs.
9. Experience in managing and working with budgets.
10. Bachelor's Degree.
11. Valid First Aid and/or CPR Certificate (Desirable).
12. Lifeguard and/or other coaching qualifications (Desirable).

Organizational Compliance: The employee will be expected to operate in accordance with the company's Code of Conduct, and any local policies and operating procedures relating to academic, welfare, and safeguarding matters.

Personal attributes:

1. Ability to lead and inspire a team.
2. Practical knowledge of Microsoft Office packages.
3. Ability to understand and manage data accurately.
4. Excellent communication and interpersonal skills.
5. Excellent organizational and planning skills.
6. Ability to deal and resolve complex problems efficiently.
7. Ability to work under pressure, prioritize tasks, and meet deadlines.
8. Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people.
9. Demonstrates emotional resilience in working with challenging behaviors.
10. Demonstrates a positive attitude to the use of authority and maintaining discipline.
11. Demonstrates an exceptional level of attention to detail.

Working Week:

1. 6 days out of 7 (1 day off per week)
2. All management roles are residential

Salary:

$CAD1,570 per week (inclusive of room and board)

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

Other Details: We offer an amazing opportunity to work with students from around the world. This position is available at one of our summer campuses in New York, Boston, Los Angeles, or Toronto. Camp dates typically run from mid-June to mid-August. Mandatory paid training days will be clarified during the hiring process.

For more information about each location, please visit https://www.embassysummer.com/.

We invite you to apply online For more information on locations, camp dates, and duties, please go to: https://www.embassysummer.com/about-us/embassy-summer-jobs.

We eagerly anticipate welcoming you to the Embassy Summer team

#J-18808-Ljbffr

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