Mac Support

4 weeks ago

Vancouver, Canada Avanciers Inc. Full time

Avanciers is seeking a highly skilled Mac Support to join our team for an exciting Fulltime role with one of our esteemed Fortune 500 clients, based in Canada. This is a Onsite role.

Position: Mac Support

Location: Vancouver, BC - Onsite

Job Description:

Key Responsibilities

- Deliver comprehensive diagnostic and support services across macOS, Windows OS, iOS, and Android devices.
- Provide Audio-Visual (AV) and conferencing room support, troubleshooting equipment and meeting room technologies.
- Maintain system security by updating antivirus definitions, performing spyware scans, and ensuring up-to-date system and application drivers.
- Perform hardware and performance checks including battery diagnostics and disk health reporting.
- Execute end-to-end laptop services, such as:
- Re-imaging Windows and Mac laptops
- System troubleshooting
- Laptop and application orientation/training
- Upgrading laptops, memory components, and smart devices
- Deliver user awareness and education on new services, applications, and available support channels (e.g., chat, self-service portals).
- Conduct proactive device health checks to prevent issues and ensure optimal performance.
- Communicate planned or unplanned service outages and maintenance windows that may affect user productivity.
- Demonstrate strong written and verbal communication skills in both primary and secondary assigned languages.

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