Current jobs related to Senior Program Manager - Victoria - Intello Technologies Inc.

Description

Here’s the impact you’ll make and what we’ll accomplish together

You’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our strategic business initiatives and programs. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment and delivering excellence.

As the Senior Program Manager, you'll join the Payvider Program and Project Management Operations team, where your expertise will drive the overall success of complex, multi-stakeholder programs across our growing Payvider business. You'll partner closely with our internal teams to ensure a seamless end to end experience. You bring a robust background in program & project management methodologies and possess the leadership qualities necessary to direct and influence program paths. Most importantly, you're committed to fostering an engaging team culture while consistently delivering excellence.

What you will do

- Champion Everyday Innovation: Foster a dynamic culture of continuous improvement by empowering colleagues to challenge conventional approaches, experiment with new methodologies, and implement creative solutions that drive measurable program outcomes

- Strategic Problem Solving: Proactively identify complex program challenges and develop innovative solutions, even in ambiguous situations. Lead cross-functional teams through difficult decisions by presenting data-driven recommendations and maintaining forward momentum during uncertain periods

- Decisive Leadership & Ownership: Take full accountability for program decisions within your scope of authority. Demonstrate executive presence by asking strategic questions, synthesizing complex information quickly, and making confident decisions that align with organizational objectives and customer success metrics

- Customer-Centric Excellence: Design and execute programs with an unwavering focus on exceptional customer experience. Continuously refine program touchpoints, communication strategies, and deliverables to ensure every interaction exceeds customer expectations and strengthens long-term partnerships

- Trusted Stakeholder Partnership: Establish yourself as the go-to leader for business stakeholders by consistently delivering on commitments, communicating transparently about program status and risks, and providing strategic guidance that supports both immediate needs and long-term business objectives

Where you will focus

- Platform Migration Program Excellence: Architect and implement a comprehensive program management framework for platform migrations that optimizes team capacity, accelerates customer deliverable timelines, and promotes sustainable work-life balance across all delivery teams

- Large-Scale Strategic Program Execution: Lead the planning, execution, and monitoring of critical migration activities across multiple workstreams. Develop governance structure, robust tracking mechanisms and reporting dashboards that provide real-time visibility into program health, risks, and milestone achievement

- Continuous Improvement & Process Optimization: Drive program consistency through standardized methodologies while identifying and implementing process improvements that enhance efficiency, reduce risk, and improve customer satisfaction scores. Establish metrics-driven feedback loops for ongoing refinement.

- Corporate Priority Management: Evaluate, prioritize, and sequence program activities based on corporate strategic impact, resource allocation, and customer value delivery. Develop executive-level reporting that clearly communicates program ROI and alignment with business objectives

- Cross‑Functional Collaboration Leadership: Orchestrate seamless collaboration across Sales, Marketing, Implementation, Data Migration, Product Management, and Customer Success teams. Design integrated workflows that eliminate silos, reduce handoff friction, and create a unified customer journey experience from initial engagement through successful platform adoption

- Program Performance & Analytics: Establish comprehensive KPIs and success metrics that measure both program delivery excellence and customer satisfaction outcomes. Provide regular executive briefings with actionable insights and strategic recommendations for program optimization

- Collaborates closely with the Managers and Business Leaders to ensure seamless program execution and to assess and mitigate any potential impact on the overall program objectives

- Effectively executes comprehensive program plans, encompassing quality assurance protocols, risk management strategies, and robust communication frameworks, to ensure program outcomes consistently align with stakeholder expectations and industry standards

- Diligently monitors the cost, schedule, and technical performance of all component projects and ongoing operations, identifying and addressing any deviations to maintain program integrity and progress

- Leads the development of the Program Plan in collaboration with the team, fostering a supportive environment that enables the team to meet and exceed go‑live commitments

- Maintains stringent control over all projects, adeptly managing conflicting priorities, resolving issues, mitigating risks, navigating dependencies, and effectively managing change to ensure smooth project progression

- Communicates program details with exceptional clarity and effectiveness, fostering strong relationships and transparent information exchange with both internal teams and external stakeholders

Qualifications

You're the missing piece of the puzzle…

Proven experience leading enterprise programs in program manager position

8-10 years of experience leading cross‑functional programs and managing stakeholder groups.

Bachelor's degree from an accredited university in Information Systems, Health Sciences, Business Administration, or equivalent experience/education

Proven expertise in program and project management methodologies, principles, and practices, with a strong ability to take initiative and drive projects to completion

Excellent analytical and problem‑solving abilities, coupled with strong organization and time management skills

Demonstrated ability to work effectively with various levels of management across cross‑functional teams

Strong interpersonal, communication (written and verbal), collaborative, presentation, and facilitation skills

Exceptional customer service orientation, with experience in managing client expectations effectively

A fast, self‑directed learner with exceptional follow‑through

Project Management Professional (PMP) certification

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

- Flexibility to work in‑office, virtually or a combination of both

- Generous company matched pension and share purchase programs

- Opportunity to give back to communities in which we work, live and serve

- Career growth and learning & development opportunities to develop your skills

- And much more …

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

#J-18808-Ljbffr