VP of Solutions
3 days ago
Ottawa, ON, Canada
DistillerSR Inc.
Full-time
€160,928 - €185,067 Contract
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Drive success in the life sciences industry as VP of Solutions at DistillerSR. This hybrid-role focuses on customer service excellence, expanding service delivery capabilities and managing dynamic teams.
DistillerSR is looking for a VP, Solution Delivery to elevate our service offerings to SaaS clientele within the life sciences market. The position encompasses leadership of onboarding, support, and training initiatives while ensuring P&L responsibilities are met. Foster collaboration with key stakeholders across sales, marketing, and engineering to create holistic and impactful customer experiences.
Key Responsibilities
• Own and direct P&L for service delivery solutions
• Lead implementation, support, and training teams
• Build operational rhythms in partnership with Finance
• Maintain high standards of customer engagement
• Identify expansion opportunities within existing accounts
Requirements:
• 10 years in leadership with services/delivery focus
• Background in regulated life sciences services
• Driven by a background in either Business or Computer Science
• Exceptional communication and collaborative skills
• Experience across global markets and enterprise clients Take the lead in perfecting service delivery while enhancing DistillerSR’s reputation for excellence in the life sciences field.
Key Responsibilities
• Own and direct P&L for service delivery solutions
• Lead implementation, support, and training teams
• Build operational rhythms in partnership with Finance
• Maintain high standards of customer engagement
• Identify expansion opportunities within existing accounts
Requirements:
• 10 years in leadership with services/delivery focus
• Background in regulated life sciences services
• Driven by a background in either Business or Computer Science
• Exceptional communication and collaborative skills
• Experience across global markets and enterprise clients Take the lead in perfecting service delivery while enhancing DistillerSR’s reputation for excellence in the life sciences field.