Patient Services Rep
4 weeks ago
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on a daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient registration, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in the pool, MyChart messaging and confirmation calls.
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to the Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Requires flexibility and the ability to multitask in a fast-paced environment and adjust to patient volume.
Other duties as assigned by the manager.
Experience Required
Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.
Education Requirements
High School Diploma or equivalent required.
Special Requirements
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
#J-18808-Ljbffr
-
Patient Services Representative
4 weeks ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing...
-
Patient Access Professional
6 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeJob Summary:The Patient Services Representative plays a critical role in facilitating the patient visit experience at Houston Methodist. This individual will be responsible for performing patient check in/check out functions, appointment scheduling, and supporting timely, accurate claims submission.Responsibilities:- Perform patient check in/check out...
-
Patient Access Coordinator
3 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverview">At Houston Methodist, the Senior Patient Access Associate position plays a vital role in ensuring that patients receive high-quality care by obtaining and entering accurate demographic and insurance information. This position is responsible for cashiering functions, collecting co-pays, deductibles, and co-insurance to ensure hospital accounts are...
-
Patient Care Specialist
6 days ago
Niagara Falls, Ontario, Canada JSSA Full timeAbout the RoleWe are seeking a compassionate and experienced RN to join our team as a Hospice Case Manager. This is a full-time position that provides exceptional end-of-life care to patients and their families.ResponsibilitiesCare for a caseload of end-of-life patients, providing skilled nursing care in accordance with the plan of care.Evaluate palliative...
-
Patient Support Specialist
4 days ago
Niagara Falls, Ontario, Canada Cooper University Health Care Full timeAbout Cooper University Health CareOur commitment to providing extraordinary health care begins with our team. We have a strong focus on continuous learning and innovation, ensuring our employees stay up-to-date with the latest techniques and technologies.BenefitsWe offer a comprehensive benefits package, including health, dental, vision, life, disability,...
-
Sr Patient Access Associate
4 weeks ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Senior Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. This position performs cashiering functions, ensuring that all hospital accounts are...
-
Sr Patient Access Associate
2 weeks ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Senior Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. This position performs cashiering functions, ensuring that all hospital accounts are...
-
Patient Experience Ambassador
6 days ago
Niagara Falls, Ontario, Canada Cooper University Health Care Full timeAbout UsAt Cooper University Health Care, our commitment to providing extraordinary health care is made possible by our dedicated team. We strive for excellence in clinical innovations and access to state-of-the-art facilities, equipment, technologies, and research protocols.We value our employees and offer competitive compensation programs, comprehensive...
-
15h Left: Patient Care Assistant
3 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Patient Care Assistant (PCA) position is responsible for functioning as novice to competent and demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned age-specific, diverse patient population, assisting in the delivery of patient care...
-
Patient Care Professional
2 days ago
Niagara Falls, Ontario, Canada Saint Elizabeth Health Care Full timeAre you a caring and compassionate individual who wants to make a difference in the lives of others?About the Job:We are seeking a highly motivated and organized individual to join our Transitions team as a Patient Care Professional. In this role, you will work collaboratively with our interdisciplinary team to provide comprehensive care services to clients...
-
Access Services Associate
2 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeAbout Houston Methodist">Houston Methodist Hospital is a 952-bed acute care hospital located in the heart of Texas Medical Center. As one of the largest and most respected hospitals in the country, we offer a wide range of medical services and specialties.">The Department">The Patient Access Department at Houston Methodist Hospital is responsible for...
-
Healthcare Services Coordinator
6 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeJob Overview:Houston Methodist Specialty Physician Group is seeking a Patient Services Representative to perform patient check in/check out functions and appointment scheduling. This role supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions.Key Responsibilities:- Coordinate patient flow as directed...
-
Healthcare Services Director
2 days ago
Niagara Falls, Ontario, Canada SE Health Full timeAbout the Opportunity:We are seeking a highly skilled Healthcare Services Director to join our team. In this role, you will be responsible for leading care coordination efforts between hospitals and community care teams.Key Responsibilities:Develop and implement effective care coordination strategies.Lead inter-disciplinary teams to ensure seamless...
-
Patient Rehabilitation Expert
3 days ago
Niagara Falls, Ontario, Canada ParaMed Home Health Care Full timeJob DescriptionWe are seeking a skilled Occupational Therapist to join our team. In this role, you will provide community visits to assess abilities and needs of individuals while working with multidisciplinary teams and equipment vendors to facilitate function. You will analyze physical, cultural, social, and institutional environmental impact on...
-
Patient-Centered Practitioner
3 days ago
Niagara Falls, Ontario, Canada SE Health Full timeClient-Centered CareWe are seeking a compassionate and skilled Speech Language Pathologist to join our team and contribute to the delivery of exceptional client-centered care. As a member of our care team, you will have the opportunity to work with clients in their own homes and communities, providing personalized care that addresses their unique needs and...
-
End of Life Services Coordinator
5 days ago
Niagara Falls, Ontario, Canada JSSA Full timeAbout Our AgencyThe Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for over 120 years. We serve people of all religious backgrounds, races, and ethnicities, providing counseling, education, employment, in-home support, hospice, and nursing care services.Job...
-
Senior Registration Specialist
3 days ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeAbout Us">Houston Methodist Hospital is a leading healthcare provider in the nation, recognized for its excellence in patient care, research, and education. Our commitment to providing world-class care is reflected in our state-of-the-art facilities and innovative treatments.">The Role">We are seeking a highly skilled and motivated individual to join our...
-
Senior Scheduler
2 weeks ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services (e.g., surgery, special procedures) on a routine basis and ensures quality patient...
-
Senior Scheduler
3 weeks ago
Niagara Falls, Ontario, Canada The Methodist Hospital Full timeOverviewAt Houston Methodist, the Senior Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position schedules patients for complex services (e.g., surgery, special procedures) on a routine basis and ensures quality patient...
-
Clinical Laboratory Professional
3 days ago
Niagara Falls, Ontario, Canada Niagara Health Full timeYour RoleIn this exciting opportunity, you will play a vital role in supporting the delivery of high-quality patient care and service as a Medical Laboratory Technologist with Niagara Health. Your responsibilities will include:• Performing complex laboratory testing and analysis• Developing and implementing new procedures and protocols to improve...
