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Coordinator, Camps and Instructional Programs
1 month ago
Coordinator, Camps and Instructional Programs
Office: Canlan Sports Corporate Head Office Ontario
Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers' expectations and the commitment needed to deliver industry-leading participant experiences.
Canlan is currently looking for a Coordinator, Camps and Instructional Programs (hybrid) to work at our York Central Office.
Job Summary
The Coordinator, Camps and Instructional Programs is responsible for the general administration of Camps and Instructional Programs at Canlan Sports, including Learn to Skate, as well as Canlan's introductory hockey programs – Level Up and Skills and Drills.
The role is essential to the operations of this programming across sports complexes in Canada and the United States, ensuring that product build-outs are completed accurately, while contributing meaningfully to business insights and decisions, product innovation, and more.
Simply put, we're looking for someone who is passionate about introductory sports programming, diligent about their work, and capable of bringing positive energy and proactivity to our team to ensure our instructional program experiences are best-in-class
Accountabilities
1. Product Build Outs and Administration: Responsible for product buildouts in-line with established standards to facilitate front-end registration from customers.
2. Website QA: Performs QA analysis on digital customer-facing properties to ensure that registration experiences are consistent with expectations.
3. Waitlist Management: Works with complex teams to manage waitlists, develop conversion metrics, and make recommendations on capacity utilizations for future programs.
4. Business Insights: Assists in developing market analyses, program trends, and competitive analysis to help shape future program decision making.
5. Committee Work: Takes a leadership role with an assigned committee to help innovate and improve product offerings to create better customer experiences.
Qualification and Education
1. Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education.
2. Certification in Standard First Aid/AED an asset.
3. Possess and/or willing to obtain and submit a satisfactory vulnerable sector police check.
Abilities, Attributes and Experience
1. Two (2) to five (5) years successful experience in a Sports related business.
2. Demonstrated experience in a camp or instructional program role and current/previous sports and recreational participant would be considered an asset.
3. Superior computer skills and ability to learn and adapt quickly to new software tools.
4. Demonstrated expertise with existing program management software would be considered an asset.
5. Proven ability to work in a flexible work environment with a combination of independent and team-based work, requiring adaptability and the ability to be a self-starter.
If you are interested in the role and would like to become part of the Canlan team please apply online.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.
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