Director of Operations

3 days ago

Edmonton, Division No. 11, Canada IntouchCX Full-time €110,000 - €160,000/year
IntouchCX seeks a Director of Operations to oversee end-to-end contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. The role requires a bold leader capable of delivering extraordinary results and managing cross-functional teams. The position is Calgary-based and requires relocation; the director will drive best practices, staffing plans and KPI-driven improvements across multiple campuses and client engagements.