Senior Product Manager, Base Management, Enterprise

Senior Product Manager, Base Management, Enterprise & Public Sector

Location: Toronto, ON, CA, Ottawa, ON, CA, Vancouver, BC, CA, Calgary, AB, CA, Edmonton, AB, CA, Quebec, QC, CA

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description

We are the TELUS Business Marketing team, dedicated to serving our growing Business customer segment. We are passionate about our team, our customers, and our business, and we seek individuals who are excited about thinking and delivering differently.

The TELUS Business - Base Management, Enterprise & Public Sector team is driven, goal-oriented, and highly engaged. Together, we deliver profitable growth within the Enterprise and Public Sector B2B customer segments.

Join TELUS as the Senior Product Manager - Enterprise Customer Profitability and Wallet Share. In this high-visibility role, you'll lead the segment to new heights. You’ll drive value accretion, boost average revenue per customer, and enhance profitability while ensuring our customers remain loyal through innovative base treatments.

Here’s the impact you’ll make and what we’ll accomplish together:

Reporting to the Manager - Enterprise & Public Sector Base Management, you will transform complex data into compelling narratives that shape strategic direction, working with operational teams to execute supporting tactics. Success in this evolving role requires a blend of analytical rigor, strategic thinking, effective communication, and relationship management skills.

Responsibilities

In this role, you will:

- Develop and share insights on the Enterprise customer base, adapting as the market changes.
- Analyze individual accounts for profitability, risks, and growth opportunities, collaborating with Sales to implement recommendations.
- Design, implement, monitor, and iterate on base management strategies & tactics to achieve business objectives.
- Support impactful customer programs through analysis, financial business casing, customer contact strategy, and execution.
- Collaborate with cross-functional teams (Marketing, Planning, Finance, Products, Sales, Legal, and Operations) to achieve positive business and customer outcomes.
- Contribute to a thriving team culture alongside high performing peers.

Qualifications

What you bring:

- Independence, transparency, reliability, curiosity, and a strong sense of ownership.
- Ability to define business problems, analyze complex data sets, develop balanced recommendations and share insights through compelling storytelling.
- Willingness to challenge the status quo.
- Persuasive communication skills and clear articulation at all organizational levels.
- Self-starter attitude, thriving in fast-paced environments.
- Flexibility and strong attention to detail.
- Ability to manage multiple projects and shifting urgent priorities.
- 5+ years of progressive and relevant work experience in a relevant field (data analytics, marketing, channel strategy, finance, or strategy consulting).
- Proficiency in English (verbal and written).

Great-to-haves:

- Proficiency in French (verbal and written).
- MBA or CPA is an asset, but not a requirement.
- Prior telecommunications expertise.
- B2B experience would be an asset.

What We Give Back to You

- Opportunities to excel and show your stuff – work on high value and high visibility projects.
- Flexible work styles with the ability to work in or out of the office.
- Work in an organization that actively supports you giving back to the community you live in.
- Competitive pay and benefits.
- A workplace that lets you be your best every day and embraces our core values.

Salary Range: $100,000-$150,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS offers rewarding benefits, which may vary per job function.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

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