ServiceNow Developer

1 week ago

Vancouver, Canada emergiTEL Inc. Full time

We are seeking skilledServiceNow Developersfor a contract consulting engagement to design, develop, and implement ServiceNow solutions that drive business transformation and operational excellence. This role is ideal for hands-on technical professionals who enjoy building scalable applications, automating workflows, and helping organizations maximize the value of their ServiceNow platforms.

What You Will Be Doing:

- Develop, configure, and customize ServiceNow applications and modules across ITSM, ITOM, HR, and other workflow solutions

- Collaborate with business analysts and stakeholders to translate business requirements into technical solutions

- Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs, JSON/XML, and other technologies

- Create and maintain scripts, business rules, UI policies, client scripts, and workflow automations within the ServiceNow platform

- Perform unit testing, quality assurance, and support user acceptance testing to ensure solutions meet functional and technical standards

- Troubleshoot and resolve technical issues, providing expert-level support for platform performance and application functionality

- Document technical designs, configuration changes, and development processes using tools such as Visio, PowerPoint, and Word

- Stay current with ServiceNow updates, new features, and best practices, proactively recommending platform improvements

- Participate in code reviews, knowledge sharing, and mentoring of junior developers

Your Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience)

- ServiceNow certifications such as Certified System Administrator or Certified Application Developer; Implementation Specialist certifications are a plus

- 3+ years of hands‑on experience developing and configuring ServiceNow applications, including scripting and workflow automation

- Proficiency in JavaScript, HTML, CSS, AngularJS, and integration technologies (REST/SOAP, JSON/XML)

- Strong analytical and problem‑solving skills with exceptional attention to detail

- Excellent verbal and written communication skills, with the ability to collaborate effectively in team environments

- Familiarity with ITSM frameworks (ITIL v3 preferred)

- Experience with other ITSM platforms (e.g., BMC Remedy, HP Service Manager) is considered an asset

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