Claims Coordinator

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience.

What we offer

- Work-life harmony with access to an award-winning holistic wellness program

- Continuous learning through our robust corporate curriculum and education reimbursement program

- Incredible rewards, travel incentives, and product and service discounts

- Pay-for-performance and best-in-class recognition programs

- Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs

What You Will Do

The Claims Support Associate is responsible for providing support and administrative assistance to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending out Application packages, coordinating Insurer Examinations and preparation of correspondence to clients, legal representatives, and vendors. The successful candidate will have exceptional interpersonal skills and the ability to excel in a high performance and fast-paced environment.

- Assist with customer support by responding to any inquiry calls from internal staff, clients, other insurers, vendors in a timely and professional manner for the Accident Benefit area

- Liaise with Accident Benefit adjusters, medical and other pertinent vendors to coordinate scheduling of Insurer Examinations

- Send out Accident Benefit Application packages to clients via email/mail

- Prepare technical and confidential correspondence/documents to clients, legal representatives, and vendors in relation to Accident Benefit Claims

- Create new Accident Benefit Claims/Exposures and process any pertinent documents, enter data/notes in various systems to support Accident Benefit adjusters

- Copy and coordinate Accident Benefit files/Litigation Matters for necessary vendors and counsel

- Record data in Claims Logs/Excel spreadsheets as required

- Conduct any required transactions with various Claims systems

- Provide Accident Benefit department support with coordinating any unmatched HCAI documents and distributing any AB mail specific to claims files

- Manage file storage and retrieval process for closed files with various systems

- Process weekly/monthly statistics as required

Who You Are

- Post‑secondary education completion preferred

- Organizational awareness and detail oriented with a strong focus on quality

- Excellent communicator (oral and written) with emphasis on strong business writing skills

- Excellent interpersonal, analytical, decision making and problem-solving skills

- CIP designation or working towards completion is preferred

- Prior experience in claims administration is an asset

- Knowledge and proficiency with Microsoft Power BI is an asset

- Specialty claims program management experience is an asset

What’s In It For You

- Competitive total compensation and benefits package

- Annual shared success program based on performance

- Annual merit increases based on performance

- Defined Contribution Pension Plan with a matching contribution component

- Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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