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IT EdTech Support Specialist

4 weeks ago

Vaughan, Canada Bialik Full time

Bialik Hebrew Day School educates more than 1,600 students from Junior Kindergarten to Grade 8 at our two branches, the Viewmount Branch located in midtown Toronto and the Himel Branch located on the Vaughan Jewish Community Campus. Since opening its doors in 1961, Bialik has offered high-quality General and Jewish Studies programs with a commitment to academic innovation and excellence. Bialik teaches the whole child within the context of strong Jewish values and identity, in a warm and nurturing environment. The school is committed to developing students into top-tier thinkers and problem solvers with the qualities and skills that will help them become future Canadian and Jewish leaders.

Job Summary

Bialik Hebrew Day School is looking for a full-time IT EdTech Support Specialist to join its busy IT Department. This position will work Monday to Friday, from 8:00 a.m. to 4:00 p.m., and will report directly to the IT Director. The successful candidate will work at either or both our Viewmount (midtown Toronto) and Himel (Vaughan) branches. The role may be offered on a permanent or temporary contract, subject to the satisfactory completion of a three-month probationary period from the employment start date.

Bialik is a Google Workspace for Education and Apple MacOS environment, with over 1,500 connected devices. Every classroom has interactive display (Smartboard) technology.

Key Responsibilities

- Respond to user requests for assistance via telephone, email or in person in a timely and courteous manner.
- Log all information relating to the requests in a central tracking/ticketing system (FreshService).
- Resolve technical questions and problems, provide follow-up communications with users, elevate when needed.
- Conduct troubleshooting and preventative maintenance of all computers (Mac OSX and Chrome OS), Smartboards, projectors, audio equipment and related software.
- Liaise with external vendors for hardware and software support.
- Configuration of computer workstations, software, laptops, iPads, Smartboards and peripherals as necessary.
- Manage the operation and maintenance of audio-visual equipment for school events.
- Establish, improve and utilize process and procedure documentation for all aspects of the helpdesk request and incident management, and ensure documentation stays current.
- Evaluate and test vendor supplied software packages and hardware for desktop computers to determine compatibility with existing systems, ease of use, and if software meets users’ needs.
- Perform basic server and network account tasks.
- Provide end-user training when required, for example for new hires, new equipment orientation etc.
- Any other duties and tasks as specified and prioritized by the IT Director.

Qualifications and Skills

- Strong interpersonal skills, with an ability to interact with others and build effective relationships with all types of users, from school leaders to young students
- Service-oriented, courteous and customer focused
- Self-motivated and enthusiastic
- Strong written and verbal communication skills
- Results-oriented with a passion for recommending and implementing efficiency initiatives
- Strong analytical and methodological skills
- Google Certified Technician or Educator is an asset
- Teaching credentials or experience, or some experience working with children or at a school or camp is an asset
- Fluency in English is required and Hebrew an asset

Qualified candidates should email a resume, cover letter, and references to hr@bialik.ca with “IT EdTech Support Specialist” in the subject line by Friday November 14 at 9:00 a.m.

We thank all applicants for their interest. We will only contact those candidates who will be interviewed.

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