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Editorial Manager

4 weeks ago

London, Canada Minutes Solutions Full time

Are you a skilled, empathetic editor with a strong understanding of board governance?

- Title: Editorial Manager, 20 hours/week
- Reports to: CEO
- Direct reports: contract and permanent editors
- Key business partners: Customer Experience Managers; CRO; Operations Manager; People & Culture Manager

Minutes Solutions is a fast-growing professional minute-taking company that serves a global clientele. We strive to provide the highest-quality, prompt, and service-friendly minute-taking solutions and to be the preferred choice for any entity that requires professional minute-taking.

We are seeking an experienced and proven part-time Editorial Manager to lead and oversee the quality, accuracy, and consistency of minute-taking services provided by our team of editors and minute takers. The Editorial Manager will play a key role in ensuring that all client deliverables meet our high standards for professional, accurate, and timely documentation. This role requires exceptional editing skills, an understanding of governance and parliamentary meeting protocols, strong attention to detail, and the ability to manage a team in a fast-paced, client-oriented environment.

Successful execution of the role also includes managing a team of permanent and freelance editors, being the subject matter expert regarding minute taking best practices and governance, developing further production initiatives, training editors and minute takers and developing additional training materials, along with editing meeting minutes for various industries. This role will involve both management and administrative, “on-the-ground” tasks on a regular basis.

This role reports directly to the CEO and works closely with the People & Culture Manager. The nature of our business is fast-paced and deadline driven, with a high volume of work. Our ideal candidate thrives working under pressure of urgent deadlines and has a firm understanding of how to manage short- and long-term priorities.

Responsibilities include:

- Strategic planning – develop strategies, update processes and training materials, and coordinate the development of the editing team and capacity in order to achieve sales objectives and align client needs/requests with editing standards and best practices
- Team leadership & management – lead, coach, guide, train, manage, and mentor a team of professional, fully remote editors. Working with People & Culture, you will also have a hand in overseeing minute taker performance with respect and empathy, with a focus on skills development
- Editing – edit sets of minutes for VIP clients across various industries to inform about best practices, style guides, and further training necessary for production staff and contractors
- Operations optimization – streamline and optimize editorial best practices and processes to increase editing capacity and efficiency, and to set the editing team up for scalability
- Training and development – create, manage, and administer programs and training materials to evaluate, upskill, coach, and mentor minute takers and editors related to performance, accuracy, and efficiency on a regular basis
- Project management & quality assurance – develop various style guides and materials, and oversee the editing team and ongoing editorial projects to ensure the best quality and most accurate set of minutes is delivered on time
- Collaboration – collaborate and act as the primary liaison for the editing team with sales, marketing, HR, and IT to ensure a seamless customer experience, inform product development and sales strategies, and develop a holistic view of the minutes production process, along with any other duties related to editing as necessary

If you’re a good fit for this role, you’ll be a strong editor and manager who’s just as comfortable working alongside your direct reports as you are managing them, playing the role of both coach and support.

What are we looking for?

- 4+ years of professional editing experience, ideally within a minute taking or professional services setting, with at least 2 years in a management role is required
- A strong understanding of meeting/board governance and parliamentary meeting protocols (e.g. Robert’s Rules) is required
- Proficiency in Microsoft Word is required
- Experience as a corporate secretary with a knowledge of governance/compliance best practices considered a strong asset
- Proven management experience, and experience coaching/training/mentoring direct reports
- A people-first mindset and the ability to develop a deep understanding of editorial best practices to align editorial output with business goals
- Excellent written and verbal communication skills; you should be an empathetic communicator with a high EQ who can work well independently and as part of a team
- A strong critical thinker with a passion for great customer service
- You should be able to prioritize and hold direct reports accountable for on-time service deliveries; you should feel comfortable stepping in and assisting when necessary
- Steadfast resolve and a high degree of personal integrity

The Perks
Our team works 100% remotely across Canada, and we offer three weeks of paid vacation annually with a strong support team, and the ability for growth within this role.

The Recruitment Process

1. Complete a short questionnaire
2. 30-minute interview with our People & Culture Manager
3. Submit a mock editing assessment
4. 1-hour-long interview with our CEO (if your location allows for it, this may be a final in-person interview)

We told you about us, now tell us about you Submit your resume and cover letter (we are a writing company, after all) outlining your relevant experience and why you think you'd be a good fit for Minutes Solutions. We look forward to hearing from you

Please note that due to the high volume of applications, we are not able to provide every applicant with specific feedback, but are committed to responding to your application within 5 business days. Applicants must be located in Canada and be eligible to work in Canada.

Minutes Solutions is an Equal Opportunity Employer. Our policy is simple: we are committed to upholding a workplace and recruitment process free from discrimination on basis of age, disability, sex, race, religion or belief, gender, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equal opportunity for all with the right mix of talent, skills and potential. We welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

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