Risk Operations Specialist

2 weeks ago

London, Canada CARFAX Full time

Join Team CARFAX as a Risk Operations Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

One last thing: Our four-day week continues in Summer 2026

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

What you’ll be doing:

Customer Interaction

- Contact customers about account security issues professionally

- Explain security measures clearly

- Handle sensitive information confidentially

- Document all interactions accurately

- Provide information on services, policies, and fraud prevention measures

Account Monitoring

- Analyze transactions and user behavior for suspicious activity

- Investigate flagged accounts and verify customer information

- Use internal tools to identify and prevent security risks

- Monitor security trends and patterns

Collaboration & Reporting

- Work with other departments and analysts

- Share insights and best practices

- Create reports using Excel

- Maintain detailed case records

- Present findings to management

Risk Management & Compliance

- Follow all security policies and procedures

- Respond to security incidents promptly

- Enforce company policies and business rules

Whatwe’relooking for:

- Previous experience in a customer service or call center environment

- Proficient in Microsoft Excel

- Strong attention to detail

- Highly organized with multitasking abilities

- Excellent documentation skills

- Strong communication skills (written and verbal)

- Ability to handle confidential information

- Computer systems proficiency

- Salesforce experience preferred

- Spanish language skills (preferred but not required)

What’s in it for you:

- Competitive compensation, benefits and generous time-off policies

- 4-Day summer work weeks and a winter holiday break

- 401(k) / DCPP matching

- Annual bonus program

- Casual, dog-friendly, and innovative office spaces.

Don’t just take our word for it:

- 10X Virginia Business Best Places to Work

- 9X Washingtonian Great Places to Work

- 10X Washington Post Top Workplace

- 3X St. Louis Post-Dispatch Best Places to Work

#J-18808-Ljbffr

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