Implementation Specialist

4 weeks ago

Ottawa, Ontario, Canada Bridgit Full time
Bridgit summary:

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.

As an Implementation Specialist, you will own the onboarding and implementation process for our clients. Your expertise will enable customers to unlock the full potential of our product while creating a foundation for long-term success.

What You'll Do:

- Lead the end-to-end implementation process, including scoping, data migration, system configuration, and user training.
- Collaborate closely with customers to gather requirements, set timelines, and manage expectations.
- Analyze customer data, ensuring accuracy and alignment with project goals.
- Build and execute workflows to support clients in adopting our platform efficiently.
- Conduct tailored training sessions for customer teams, enabling them to maximize product value.
- Monitor and report on key implementation milestones, escalating issues when necessary.
- Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation.

What We're Looking For:

Must-Haves

- 2+ years of experience in an implementation, or onboarding, preferably in SaaS.
- Advanced proficiency in data analysis and Excel, including working with large, complex data sets. You should be comfortable with pivot tables, advanced formulas, VLOOKUP, and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration.
- Solid understanding of data integration and the ability to work with iPaaS tools like Workato, Mulesoft, Boomi, or similar platforms
- Ability to analyze and interpret data to inform decisions and support customer needs.
- Excellent project management skills, with the ability to juggle multiple implementations simultaneously.
- Clear, concise communication skills with a knack for explaining technical concepts to non-technical users.
- Attention to detail and an organized approach to problem-solving.

Nice-to-Haves:

- Experience working with midmarket clients, particularly in the construction or project management sectors.
- Knowledge of CRM systems or implementation tools such as Salesforce
- An understanding of API integrations or related technical processes.

Who You Are:

- Analytical and detail-oriented, with a passion for helping customers succeed.
- Skilled at simplifying complex processes and empowering users to feel confident with new tools.
- A self-starter who thrives in a fast-paced, collaborative environment.

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we've developed over our careers are often transferable. If you're not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

Core Values - What you will bring

Current and future Bridgitrons embody these core values:

- Build Together, Win Together: Committed to pursuing the best outcomes and advancing toward shared goals. When faced with challenges, they maintain composure and reliability and work as a team. Proactively remove roadblocks to maintain momentum and achieve goals. As a team, they embody a solution-oriented attitude and drive to win.
- Take Action, Drive Impact: Ensure efforts contribute directly to goals. Step up and offer innovative solutions to overcome obstacles and improve processes. Leverage the ability to think independently and strategically. Navigate uncharted territory effectively while also laying a foundation for sustainable growth and success.
- No Grit, No Pearl: Embrace the gritty aspects of the journey to success. Pitch in wholeheartedly and recognize that no task is beneath us when it contributes to Bridgit's collective success. Believe that confronting ambiguity or adversity with determination, not only strengthens resilience but also fosters growth, driving continuous improvement and achievement.

Benefits

What you will enjoy

- A collaborative, autonomous environment where you can make an impact quickly
- A culture that encourages innovation and professional growth
- Competitive salary and equity options
- Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

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