Director, Community Support and Womens' Services

Director, Community Support and Women's Services

Full‑Time, Permanent (Benefitted)

London, Ontario

Application Deadline: December 8, 2025

About the role

As Director, Community Support and Women’s Services you will play a pivotal leadership role in shaping the future of mental health and addictions in Thames Valley, with a special focus on stewarding and elevating our Women’s Services. This position is about more than leading programs – it’s about championing people and communities with purpose. As the public face of Women’s Services, you will amplify the voices and needs of women and gender‑diverse individuals, advocating fiercely for their rights to accessible, safe and responsive care. You will build strong relationships with community partners, funders, elected officials, and people with lived experience; engage in thoughtful lobbying and policy advocacy; and navigate the evolving political landscape of mental health and addictions in Ontario. Through visionary leadership, strategic direction and thoughtful advocacy, you will help deliver services that empower individuals and families to thrive in their recovery and wellness journeys.

What we’re offering

- What you’ll be making: $53.06–$58.31 per hour

- When you’ll work: 70 hours over two‑week period; Monday‑Friday 8:30 am–4:30 pm

- Benefits: After a 90‑day waiting period, you’ll be eligible for extended healthcare benefits

- Pension plan: Immediately enrolled in Healthcare of Ontario Pension Plan (HOOPP)

How you will be making a difference

Strategic Leadership & Community Partnerships

- Develop and maintain strategic partnerships with community organizations and government entities to expand resources and support for services.

- Collaborate with other departmental leaders to ensure the maintenance of high visibility in local communities (representation at local tables, where appropriate).

- Advocate for policy changes and funding that support the expansion and sustainability of services.

- Serve as the public face of Women’s Services, representing the organization with professionalism, compassion, and credibility; participate in speaking engagements and public relations opportunities to bring awareness and attention to service needs in our communities.

- Work collaboratively with the Senior Leadership Team and Extended Leadership Team to develop new initiatives to support strategic direction and initiatives that contribute to risk management.

- Conduct regular meetings with, and collaborate on research initiatives with partners at the local, provincial and national levels in relation to agency vision, mission and values.

Teamwork

- Actively engage in learning opportunities, meetings, and organizational events.

- Support colleagues by providing privacy expertise and guidance in complex situations.

- Contribute to the ongoing development and growth of the organization by identifying opportunities for improvement in program delivery.

Quality, Risk and Performance

- Ensure services comply with all relevant legislation, accreditation, and professional standards.

- Ensure the delivery of services operates within the policies and procedures of the organization.

- Identify and mitigate operational and clinical risks in collaboration with the System Performance and Enterprise Risk Management Departments.

- Establish processes to ensure the quality of the day‑to‑day delivery of services; evaluate activities and effectiveness to maintain or improve quality.

- Utilize data to inform continuous improvement of services, ensuring alignment with the standards of the Mental Health and Addictions Centre of Excellence.

- Use data collection tools to capture the program's performance and results, including data reporting, baseline and assessment, analysis and monitoring for process and outcome evaluations.

- Work collaboratively with relevant stakeholders to develop program outcome indicators and utilize metrics to assess and drive performance, ensuring objectives are met.

People Leadership

- Determine staffing requirements for effective program delivery.

- With leadership tables, establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.

- Consciously create a workplace culture that is consistent with the organization and that emphasizes the identified mission, vision, guiding principles of care, and values of the organization.

- Work with the People Services department & Manager(s) where required to recruit, train and place staff.

- Work closely with the People Services department and Manager(s) to evaluate performance, set appropriate performance standards that align with appropriate key performance indicators to track team member and program performance.

- Support, mentor and coach future leaders and Manager(s) to successfully fulfil their roles.

Financial and Resource Management

- Develop and manage departmental budgets, in collaboration with the finance team and VP.

- Monitor expenditures, resource utilization, and funding agreements to ensure fiscal responsibility and sustainability.

- Support the development of funding proposals and business cases for program enhancements or new initiatives.

- In collaboration with the VP, and Communications and Fund Development teams, secure additional financial or community resources to ensure the long‑term viability of programs and services.

- Report budget variance and resource requirements in a timely fashion.

What you’ll need to apply

Criminal Record Check requirements

Successful candidates must have a Criminal Record Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Criminal Record Check (CRC) are encouraged to apply for one as soon as possible as CRCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a CRC.

Qualifications

- University degree or college diploma in relevant field of study (required). Primary proof of credentials will be required during the hiring process, i.e. an original degree/diploma/certificate or official transcript; for ongoing education, an unofficial transcript will be accepted.

- Minimum of five years’ experience in a leadership / supervisory / management capacity.

- Valid driver’s licence and access to a reliable vehicle to carry out job duties.

- Clear, current Criminal Record Check (CRC).

- Demonstrated ability to attend work regularly.

- Demonstrated ability to establish a high level of rapport with senior leaders in various levels of government, social housing partners and other relevant stakeholders and funding partners.

- Knowledge and understanding of philosophies, practices, models and frameworks associated with Ontario’s London Hub plan.

Preferred qualifications

- Master’s Degree in a relevant field of study.

- Experience in developing and overseeing mental health and addictions programs within the non‑profit sector.

- Experience with, and detailed knowledge of, mental health and addictions work.

- Experience with navigating funding agreements.

- Experience working as part of a multi‑disciplinary team.

- Experience with budgets and managing program finances.

- Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada.

Internal applicants

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Application deadline

Get your application in by December 8, 2025.

Recruitment notice

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

EEO statement

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.

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