ServiceNow ITSM Operations Manager
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Key Responsibilities
- Define ServiceNow process and data requirements
- Improve CMDB data quality, controls, and audit processes
- Support standardized change assessment, authorization, and scheduling
- Participate in the Change Advisory Board
- Translate performance data into recommendations for leaders
Requirements:
- Eight or more years in complex ITSM environments
- Broad experience across core ITSM practices
- ServiceNow ITSM or comparable platform experience
- Experience using KPIs, analytics, and service performance data
- Strong matrix collaboration with vendors and technology stakeholders Use ServiceNow, CMDB, change management, and analytics experience to improve ITSM maturity and service delivery at WSIB.
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