Credit Customer Relationship Manager

Customer Credit Relationship Manager

Tirecraft Ingersoll

Customer Credit Relationship Manager oversees and controls all aspects of Accounts Receivable across the organization. This role ensures consistent credit practices, enforces policies, mitigates risk, and leads collection activities from start to finish, including legal escalation when required. Acting as the key contact between the Support Centre and stores, the Customer Credit Relationship Manager drives financial accountability, provides reporting transparency, and safeguards company receivables through proactive management and strong customer relationships.

Helping Canadians Get Ahead

Benefits

- Benefits Package including Health and Dental coverage + more

- Employee Assistance Program (EAP)

- Employee Purchase Program (deals deals)

- Birthday off with pay

- Ministry Certification(s) available

- Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

Leadership and Oversight

- Take ownership of the company’s full Accounts Receivable (AR) portfolio across all stores

- Lead the credit and collections process, ensuring consistency, accuracy, and adherence to company policy

- Train, guide, and support store teams in proper credit and collection procedures

- Communicate regularly with management regarding AR status, trends, and risk exposure

Credit Management

- Review and approve new credit applications, set limits, and determine terms based on financial analysis and payment history

- Maintain and enforce company credit policies and update them as required

- Monitor account activity for policy compliance, misuse, or abuse and elevate concerns accordingly

- Manage credit limit changes and risk exposure based on evolving customer circumstances

Collections and Control

- Proactively manage overdue accounts through direct communication with stores and customers

- Lead the escalation process including issuing demand letters, final notices, and referring to legal or third-party collections

- Oversee and document all collection efforts and outcomes

- Negotiate and manage payment plans where appropriate while protecting company interests

Reporting and Analysis

- Prepare, analyze, and distribute AR reports (aging, risk exposure, collections performance, bad debt trends)

- Identify and flag concerning accounts or patterns for management action

- Reconcile and review accounts to ensure data integrity and timely reporting

- Support month-end close and assist with bad debt provision analysis

Compliance and Documentation

- Ensure AR processes comply with company standards and legal requirements

- Maintain thorough and accurate records of credit reviews, customer communications, and collection activity

- Maintain pre-filled credit applications for new suppliers

- Credit Card Reconciling

- Collaborate with finance during audits, legal reviews, and system updates

- Perform any other tasks as assigned by management

Qualifications

- 5+ years of experience in credit, collections, or AR management (multi-location environment preferred)

- CCP designation considered an asset

- Strong understanding of credit analysis, collections law, and AR systems

- Proven ability to balance customer relationships with firm enforcement of policy

- Excellent communication, organization, and analytical skills

- Proficiency in reporting and ERP systems (Costar or equivalent)

Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for a new vacancy.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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