Customer Service Representative

2 weeks ago


Cambridge, Ontario, Canada Nu-Era Logistics Inc. Full time
NUERA Logistics is a well established supply chain solutions provider with distribution channels and an office network that span North America, Europe and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary:

The Logistics Coordinator will have freight brokerage/logistics experience coordinating and dispatching transportation services including full truckload shipments and less-than-truckload (LTL) services. Cross Border and local delivery services is also required. This experience will include a strong history of communicating with customers and transport partners, as well as an established ability to locate trucking capacity and negotiate competitive rates as needed to get all loads covered and meet our shipping and delivery commitments to our clients. A willingness to grow and take on additional responsibilities will be vital as we expand our U.S. operations and build our domestic logistics customer base.

Essential Functions:

- Responding to complaints and inquiries quickly and efficiently
- Serves as liaison between Sales, Clients, and Operations
- Answering phone calls and emails in a professional manner
- Building rapport with clients
- Collecting client information for future follow-ups
- Identify opportunities with current clients, improving pricing and profitability of existing accounts and analyzes shipment volume and revenue to determine effectiveness and profitability.
- Introducing New Services
- Upselling services
- Identifying sales opportunities
- Staying informed about service information updates
- Other job duties as assigned.

Education Requirement:

- Bachelor's degree in Transportation, Logistics, Supply Chain Management, or a related discipline preferred.

Required Skills & Knowledge:

- Proven work experience in sales or customer service in the logistics and transportation industry.
- Preferred 3-5 years of freight brokerage/inside sales experience, preferred.
- Experience in a fast-paced sales environment an asset.
- Working knowledge of transportation management software (i.e. CargoWise) is an asset.
- Clear communication and active listening
- Ability to process information well
- People oriented and experienced in rapport building
- Ability to sell and promote
- Strong product knowledge

Work Conditions:

- Climate controlled office environment (desk/computer work)

Job Type

- Permanent, Full-time
- On-site
- Company events
- Dental care
- Extended health care
- Life insurance
- Discounted Good Life Fitness membership
- On-site parking
- Paid time off
- RRSP match

Schedule

- 40 hours per week
- 8-hour shift
- $55,000 – $65,000 per year

Apply For The Job

Please submit your resume and a brief cover letter explaining your interest in the role and your qualifications. We're looking forward to learning more about you

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