Self Storage, Site Manager

Self Storage, Site Manager - (Full Time)

320 Bayfield St, Barrie, ON L4M 3C1, Canada

Job Description

Who We Are

Bayfield Mall Storage is a modern, customer-focused facility in the heart of Barrie, dedicated to providing clean, secure, and affordable storage solutions for both residential and commercial needs. With flexible unit sizes, well-maintained facilities, and modern security systems, we ensure storage is simple, reliable, and worry-free. Backed by a professional and friendly team, we are committed to service excellence, operational efficiency, and community engagement—helping people simplify their lives with confidence.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Sky Development Group’s values.

The Role

The Site Manager at Bayfield Mall Storage is a multifaceted leadership role responsible for overseeing all aspects of facility operations, customer service, financial performance, and team development. This position demands a proactive, hands-on manager who thrives in a dynamic environment and is committed to delivering exceptional service and operational excellence.

Availability Requirement: Monday to Saturday (rotating weekends)

Duties and Responsibilities

Customer Experience & Sales

- Greet and assist customers with enthusiasm, empathy, and professionalism, building rapport and trust through clear communication and attentive service.

- Guide customers through the rental process, explaining unit sizes, pricing, promotions, and insurance options. Recommend value-added services and packing supplies to enhance their experience.

- Resolve customer concerns promptly and effectively, monitor feedback, and implement improvements to increase satisfaction and loyalty.

- Handle inbound and outbound calls, emails, and walk-ins with urgency, converting inquiries into rentals through persuasive communication and product knowledge.

Facility Operations & Maintenance

- Conduct daily site inspections to assess cleanliness, safety, lighting, signage, and unit readiness.

- Perform or coordinate light repairs, sweeping, snow/ice removal, and pest control, ensuring all units are rent-ready and properly inventoried.

- Monitor surveillance systems, access controls, and alarms, responding to incidents and escalating issues when necessary.

- Liaise with contractors and service providers for repairs, upgrades, and compliance tasks.

- Process payments, issue receipts, and manage customer accounts while monitoring rental income, occupancy rates, and promotions.

- Prepare daily, weekly, and monthly reports on sales, occupancy, expenses, and performance metrics, recommending improvements based on trends.

- Manage operating budgets, control expenses, and ensure cost-effective practices.

- Oversee delinquent accounts, initiate collection efforts, and prepare documentation for auctions or legal proceedings.

Leadership & Team Development

- Supervise Assistant Managers and site staff, delegating tasks, monitoring performance, and ensuring accountability.

- Train new hires and support ongoing development of existing staff by sharing best practices and company standards.

- Provide regular feedback, conduct evaluations, and support team members’ career growth.

- Promote a positive, inclusive, and collaborative culture, celebrating achievements and encouraging innovation.

Marketing & Community Engagement

- Develop partnerships with local businesses, real estate agents, and community organizations to drive referrals.

- Monitor and respond to online reviews, encouraging satisfied customers to share positive experiences.

- Implement marketing campaigns, seasonal promotions, and signage updates to attract new customers.

- Represent Bayfield Mall Storage at community events and networking opportunities.

Compliance & Risk Management

- Enforce company policies, procedures, and ethical standards.

- Ensure compliance with fire codes, health regulations, and workplace safety guidelines.

- Address emergencies, accidents, and security breaches promptly and professionally.

- Safeguard customer information and maintain confidentiality in all transactions.

Education, Experience and Requirements

- High school diploma or equivalent required; post-secondary education in business, management, or a related field is an asset

- Minimum 3–5 years of experience in customer service, retail, and self-storage management.

- At least 2 years of leadership or supervisory experience, including staff scheduling, performance management, and training

- Proven experience in handling financial transactions, budgeting, and reporting

- Familiarity with marketing, sales, or community engagement initiatives is considered an asset

Bayfield Mall Storage Inc. is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Sky Development Group. Please note, only the candidates who are selected for an interview will be contacted. Bayfield Mall Storage Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

320 Bayfield St, Barrie, ON L4M 3C1, Canada

#J-18808-Ljbffr