Senior Manager, CFS Process Improvement

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast‑paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time

Reporting to VP Client Financial Services, this position is responsible for: planning, directing the review of CFS current and new processes and systems, identifying opportunities and solutions, and driving implementation to achieve improvements in productivity, cycle times and quality while ensuring compliance and adherence to regulations and internal controls. Leading and overseeing the Data and Business Analytics and reporting CFS functions. Accountable for defining and executing strategies to design and create data models and data views critical to build, implement and enhance reports and business intelligence/dashboard capabilities.

KEY DUTIES & RESPONSIBILITIES

- Assess, plan, manage and continuously improve processes and service levels - identify, design, develop, implement and evaluate improvements

- Facilitate and complete root cause analysis, identify and implement solutions including prepare business cases for recommended projects or enhancements

- Project champion/sponsor various projects for CFS, mainly cross functional initiatives

- Assist CFS process owner in strategic planning, developing and managing strategic goals and objectives, budgets and evaluation processes

- Ensure regulatory compliance and compliance with corporate governance policies and procedures

- Drive standardization of collections metrics from a data perspective including integration of collections data, process automation and identification of infrastructure or technology tools needed

- Responsible for data extraction management activities such as variable mapping, data requirements, data gap identification, business rules development as well as creation, maintenance, documentation and quality control of data models and operational reports

- Manage and develop team

- Perform other related duties as assigned by management.

- Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

- Expert on Process management methodologies

- Excellent oral and written communication skills

- Excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management

- Ability to perform varied and extensive analysis of business data

- Strong leadership and ability to build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

- Strong knowledge of SQL / SAS / Tableau and experience working with at least one of the major database platforms (SQL Server, Oracle, SAS, etc.)

- Advanced Microsoft Excel, Access and Visio skills

WORK EXPERIENCE – MINIMUM REQUIRED

7 years of related experience

EDUCATION

Required: Bachelors Degree or equivalent in Finance

COMPETENCIES

Business Acumen and Straight Talk

Agility

Customer First Focus

Accountability

Leading and Developing

Inclusion and Collaboration

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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