Licensed Team Lead-Brampton, ON-LensCrafters
3 weeks ago
Licensed Team Lead - Brampton, ON - LensCrafters
At LensCrafters, we're passionate about bringing people better sight. It takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores, and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail:
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Assist customers with selections, provide recommendations, and assist sales associates
- Serve as a responsible alternate store key holder
Under current & valid state Opticianry license, perform the following: provide expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, and perform accurate digital measurements.
While working in Lab, if applicable:
- Custom fit glasses & precisely place prescription in lenses
- Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensure finished eyewear meets optical standards & customer requirements
- Create a safe working environment for all, demonstrating safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
- HS diploma/GED
- Current & valid state Opticianry license
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- Optical machinery/instruments experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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