LensCrafters - Optician

Widen Your Horizons. Join the Next Chapter of Your Career At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference. We work for a brighter future, thinking today about the world of tomorrow. Don’t miss the chance to shape your #FutureInSight with usGENERAL FUNCTION The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations. MAJOR DUTIES & RESPONSIBILITIES Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs. Custom fits glasses & precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for associates. Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements. Attracts new customers. Explores the needs & priorities of customers by asking open ended questions. Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed. Assists co-workers with difficult or complex areas of product needs & prescriptions. Utilizes store tools & adheres to Brand Store Commitments. Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection. Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary. Possesses the ability to multi-task, prioritizes & manages time with competing priorities. Commits to delivery date & time, seeks feedback & asks for referrals. Strives to achieve exceptional results on Brand KPIs & competencies. Presents, celebrates & educates at pick up. Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control. Informs management of safety opportunities; demonstrates safe work practices. Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement. Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management. Sells on your feet 80%-100% of the time. Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.). Maintains proper dress code, including name tag & associate tablet. BASIC QUALIFICATIONS High School graduate or equivalent ABO Certification Optical dispensing experience Strong customer service skills: communicator, listener & team builder Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Selling skills - ability to use & carry an iPAD / tablet Familiarity with POS, computers & calculators Embrace new technology & change PREFERRED QUALIFICATIONS Previous customer service & retail experience Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.