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Project Manager

4 weeks ago

Saanich, Canada THE Hospitality Industry Network Full time
BERMANFALK Hospitality Group – Remote (U.S. Based)

BERMANFALK Hospitality Group is a "design driven" manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client's visions to life. We are looking to add like-minded professionals to our team who are inspired to contribute to a fast-paced company and who excel with management of details and customer service.

Reporting to the Manager, Projects, the Project Manager is responsible for providing top-level customer service while managing all aspects of a casegoods or seating project beginning with the transfer of a contract from the sales team to the completion of the installation.

The Project Manager role requires flexibility, tenacity, and grit while always maintaining a professional attitude as the main point of contact for our company on a given set of projects. This role will take on other departmental projects/assignments as needed.

DUTIES AND RESPONSIBILITIES

Project Management

1. Establishing key customer and project relationships; and liaise with key customer accounts and project as needed.
2. Provide clear directions to Project Coordinators to manage samples, including documentation, project boxes, tracking, courier services management, and other functions related to samples movement from Clients to manufacturing partners, and vice-versa on assigned projects.
3. Conduct meetings with Technical and Sales to ensure smooth transitions to Project Management when orders are received/assigned.
4. Assure a delivery schedule is established at the start of a project with the manufacturer that is acceptable with the client's expectations.
5. Ensure clear communication via email between warehouse and the project's installers pertaining to receiving documents, damage to cartons and installation information for the contractor.
6. Generate Model Room photo reports with technical / installation notes to provide detailed suggestions for roll-out.
7. Submit Purchase Orders (PO's) for active projects.

Design/Approvals

1. Work with internal Technical team to provide Approval Drawings to Interior Design clients. In turn, work to secure their approvals for production.
2. Organize and gather control samples to be sent and approved by designer(s).
3. Provide clear direction to Project Coordinators for sample submittals/ approvals to clients; including and not limited to shipment and documentation.
4. Once drawings and materials are approved, prepare documentation for project release to the factories.
5. Liaise with clients to establish and communicate project timelines and delivery dates.

Manufacturing

1. Prepare and ensure all release order details align with client approvals, and as outlined by proposal team.
2. Liaise with the Manufacturing team to confirm final timelines and establish shipping dates with factories and suppliers.
3. Manage production schedule to meet schedule as discussed with client teams.

Project Communication

1. Clear and consistent communication between all parties involved in a project, from designers, manufacturers to purchasing agents / stakeholders through internal hand-offs and client meetings and kick-off calls.
2. Proactively push factories for ready dates, finish samples and project updates in an effort to update the client team on a weekly basis at minimum.
3. Provide estimated shipping dates and shipping matrix by containers as required on production orders.
4. Ensure any updates to schedule and client queries are provided in a timely manner.
5. Provide regular project updates, including model room photo reports, to clients throughout production and through shipping.

Logistics

1. Obtain and provide clients with freight quotes as required prior to shipping.
2. Provide clients with BERMANFALK packing lists and appropriate container documents.
3. Work alongside Project Coordinators to manage shipments of COM components to our factories.
4. Coordinate with the logistics company to manage the arrival port dates and site dates for shipping containers and manage and changes to dates with logistics company, keeping client informed.
5. Work with our field team to identify installation company and primary contacts for site installations.
6. Contact installer and forward any installation information, including released drawings and shipment delivery information/dates.
7. In conjunction with our field team, kick-off installation with review of our documentation and process to contracted installation team.
8. Provide assistance to on-site installation team as required.
9. Prepare model room installation reports for all internal / external purposes.
10. Liaise with Director, Product Engineering and Warranty Coordinator regarding site requirements such as purchasing additional product and damaged items.

SKILLS AND QUALIFICATIONS

1. Exceptional and professional written and verbal communication skills, both with clients and internal staff.
2. Ability to take initiative and think ahead – a self-learner and ability to make informed decisions based on information provided.
3. Excellent organizational skills with a strong attention to detail.
4. Ability to work within a team environment.
5. Ability to multi-task and problem solve.
6. Familiarity with both Apple operating systems and CRM software (Monday.com, Salesforce) considered an asset.
7. Proficient knowledge of Microsoft Office including Word, Excel and PowerPoint; Familiarity of Google workspace including G-Mail, G-Sheets, Slides etc considered an asset.
8. Basic understanding of AutoCAD and construction drawings.
9. FF&E related industry experience required.
10. Brings a positive attitude to the workplace.

EDUCATION AND EXPERIENCE

1. Completion of post-secondary degree in a related field of study (minimum).
2. Minimum 4 – 5 years' experience working within a project management or comparable customer-focused manufacturing role or equivalent.
3. Design and/or engineering background is an asset.
4. Successful track record in a customer service-based role.
5. Ability to work remote (home) and from our office as required.

BENEFITS

1. Comprehensive extended health
2. Paid time off including vacation
3. Flexible working environment – Hybrid & Remote option depending on the role
4. Supplementary maternity and parental leave top-up
5. Tuition reimbursement program and various growth opportunities
6. Company social events and fun team-bonding activities
7. Employee Assistance Programs (Canada only)

REMOTE WORK

At BERMANFALK we support the remote work environment. Remote work gives employees the flexibility to do their work and stay productive and connected to their team and office from anywhere—whether on the road or at home. We trust our employees and empower them to shape their work themselves, so that they can achieve the best results possible. Remote work is an important part of who we are; if done well, we become better collaborators, communicators, ultimately enriching our work-life balance.

BERMANFALK Hospitality Group is an equal opportunity employer.

Website: or apply online at: http://www.bermanfalk.com/careers

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