hotel receptionist

2 weeks ago

SaintSauveur, Canada Motel Le Jolibourg Full time

Overview

Languages

Bilingual

Education

-
Secondary (high) school graduation certificate

- or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

-
Hospitality industry

-
Urban area

-
Hotel, motel, resort

Responsibilities

Tasks

-
Investigate complaints and claims

-
Register arriving guests and assign rooms

-
Resolve complaints and claims

-
Process group arrivals and departures

-
Take, cancel and change room reservations

-
Provide information on hotel facilities and services

-
Provide general information about points of interest in the area

-
Process guests' departures, calculate charges and receive payments

-
Balance cash and complete balance sheets, cash reports and related forms

-
Maintain an inventory of vacancies, reservations and room assignments

-
Follow emergency and safety procedures

-
Clerical duties (i.e. faxing, filing, photocopying)

-
Answer telephone and relay telephone calls and messages

-
Assist clients/guests with special needs

-
Contact customers to deliver requested wakeup calls

-
Perform light housekeeping and cleaning duties

-
Provide customer service

-
Perform receptionist duties

Experience and specialization

Computer and technology knowledge

-
Word processing software

-
Computerized bookkeeping system

-
Central reservation system (CRS)

-
Spreadsheet

-
Internet

-
MS Excel

-
MS Word

Additional information

Security and safety

-
Criminal record check

Transportation/travel information

-
Own transportation

-
Own vehicle

Work conditions and physical capabilities

-
Attention to detail

-
Fast-paced environment

-
Work under pressure

Personal suitability

-
Client focus

-
Dependability

-
Flexibility

-
Organized

-
Reliability

-
Team player

Benefits

Financial benefits

-
Bonus

-
Commission

-
Mileage paid

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