hotel night auditor
6 hours ago
Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Investigate complaints and claims
-
Register arriving guests and assign rooms
-
Resolve complaints and claims
-
Process group arrivals and departures
-
Take, cancel and change room reservations
-
Provide information on hotel facilities and services
-
Provide general information about points of interest in the area
-
Process guests' departures, calculate charges and receive payments
-
Balance cash and complete balance sheets, cash reports and related forms
-
Maintain an inventory of vacancies, reservations and room assignments
-
Follow emergency and safety procedures
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Clerical duties (i.e. faxing, filing, photocopying)
-
Answer telephone and relay telephone calls and messages
-
Assist clients/guests with special needs
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Contact customers to deliver requested wakeup calls
-
Provide customer service
Benefits
Health benefits
-
Dental plan
-
Health care plan
-
Vision care benefits
Financial benefits
-
Bonus
-
Gratuities
-
Life insurance
Other benefits
-
Free parking available
-
Learning/training paid by employer
-
Other benefits
-
Team building opportunities
-
Parking available
-
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