District Manager, Aftersales, Western Zone

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Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

The overall purpose of this position is to ensure the attainment of our industry leading customer experience, and parts & service goals at dealerships in the assigned district.

The successful candidate may be based out of southern Alberta or Saskatchewan. This is a home-office based role, with travel to dealerships expected 50-75% of the time. The role will report into the Assistant Zone Manager, Aftersales out of Hyundai Canada's Western Zone office based out of Burnaby, BC.

HOW WILL YOU MAKE AN IMPACT

- Serve as the primary liaison between Hyundai Canada and the assigned dealerships within the district for all aftersales operations.

- Monitor and analyze dealer performance metrics and collaborate with dealers to develop strategic action plans leveraging best practices for continuous performance improvement.

- Ensure dealers meet Hyundai standards for service quality, warranty compliance and operational efficiency.

- Manage retail Parts & Accessories sales targets and optimize performance in the district:

- Manage dealer parts sales target achievement and loyalty levels

- Manage accessory sales processes & accessory PNVR achievement

- Support service marketing campaigns

- Support and manage booking programs

- Backorder & VOR inquiries

- Review and grow dealership fixed operations:

- Dealership service processes (DSOM)

- Fixed absorption

- Customer pay sales

- Workshop capacity, efficiency, and productivity

- Utilization of Digital Service Services

- Customer Experience Service process:

- Dealership reviews

- Mystery shops

- Customer Relations incidents / Dealer Case Management for service cases

- Evaluate dealerships on the service deliverables of Hyundai’s exclusive Signature Certification program.

- Work collaboratively with Zone Warranty Support Manager to address dealer warranty performance.

- Ensure fulfillment of Aftersales Training Registrations / Technical Training (team member certification).

- Dealer participation of national programs, i.e. PoP, digital displays, tablet-based services, and Hyundai Digital Service.

WHAT YOU WILL BRING TO THE ROLE

- Completion of an undergraduate degree or an equivalent combination of experience and education

- 5-7 years of relevant experience in the same or similar positions

- Decision making and critical thinking

- Action oriented

- Excellent organization and negotiation skills

- Experience in Automotive Aftersales is an asset

- Technical automotive knowledge

- Ability to manage diverse groups and deal with change

- Ability to maintain a professional image to internal and external customers

- Must maintain a valid driver’s license and an acceptable driver abstract

- Ability to work independently and travel on a regular basis

OTHER DETAILS

WHAT HYUNDAI CANADA CAN OFFER YOU

- Award Winning Work Culture

- Health Benefits Start Day One

- Car Leasing Program

- Flexible start times

- RRSP Matching

- Maternity and Parental Leave Top-Up

- Career Development and Mentoring Program

- Tuition Reimbursement Support

WHAT HAPPENS NEXT

Candidates will be reviewed on or before October 9, 2025.

STILL INTERESTED? WHY NOT APPLY?

If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

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