Field Service Representative

3 weeks ago

Dorval, Canada Bombardier Transportation GmbH Full time

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond.

We offer a comprehensive and competitive Benefits Program, which includes:

- Insurance plans (Dental, medical, life insurance, disability, and more)
- Retirement savings plan
- Employee Assistance Program

We currently have an immediate opening for a Field Service Representative to support a strategic customer located in Montreal, reporting to the Manager of Fleet Operators and Service Program Management.

In your role, you will:

- Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
- Provide robust troubleshooting support to assist customers in resolving technical issues effectively
- Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
- Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
- Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
- Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
- Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction
- Deliver reports in line with established schedules and requirements
- Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres
- Navigate and utilize Bombardier’s internal customer support and in-service processes effectively
- Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements
- Participate in customer meetings, including fleet reliability and operational reviews
- Travel to service facilities as needed to oversee complex troubleshooting or upon customer request

How to thrive in this role?

To succeed, you should have:

- At least 5 years of aviation maintenance experience
- At least 2 years of experience with Bombardier products (Global 5000 / 6000 / 7500 series, Challenger 350, Challenger 650)
- Strong aircraft troubleshooting skills
- Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
- Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
- Business writing skills necessary to create various reports and correspondence
- Ability to travel
- EASA or FAA licensed Airframe & Powerplant mechanic - preferred
- Self-driven and problem-solver attitude

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

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