Senior Project Manager

2 weeks ago

London, Ontario, Canada ROSS Full time
Job Description

The Senior Project Manager is responsible for direct project management on high-stake and key implementations (with a focus on commercial and partner accounts), project manager team member orientation and mentoring, active contribution toward process and product improvements, and tracking/reporting on best practices, insights and team performance.

Expectations will fall under 5 domains, with specific tasks listed accordingly:

1. Core project management (50%)

- Perform management of QuikStart services on key accounts, with a focus on custom commercial and partner implementations.

- In conjunction with the Senior Knowledge Base Analyst, develop knowledge base templates to assist new implementations within additional domains/verticals.

2. Team mentoring/training (20%)

- Coach and mentor project management team members on delivery, best practices, communications, strategic goals, client interactions and efficiency improvements.

- Proactive, via group refresher sessions and/or one-on-one coaching.

- Reactive, by acting as the first line of support for day to day questions and issues with respect to PM.

- Train new team members on PM concepts, and continue to refine training framework.

- Monitor timelines and tactfully help team members reach time goals for various PM duties.

- Participate in initial planning with other PMs who will be tackling custom and/or key commercial accounts.

3. Active contribution toward process and product improvements (20%)

- Monitor and report to Director of Client Services on bugs and enhancements contributed by PM team members (regular brainstorm/feedback sessions may be organized as part of this).

- Participate in Product discussions with respect to knowledge base development, maintenance and reporting.

- Work with PM team on day-to-day process improvements, and with Director of Client Services on higher-level process improvements with respect to PM development and analysis, and general services framework(s) (current and future).

4. Tracking & Reporting (10%)

Regular check-ins with Director of Client Services to discuss:

- Team member performance (time management, communication effectiveness, etc.).

- Client issues.

- Project management best practices learnings, for mid-market and enterprise clients.

- Product issues and feature requests.

- Valuable insights learned through the QuikStart program.

Desired Skills & Experience

- 10+ years in progressive project management experience.
- Strong oral and presentation skills with demonstrated ability to lead successful client meetings.
- Demonstrated experience in running projects in large corporations (FP200 size).
- Preference for candidates with PMI certification.
- Preference for undergraduate degree in business or technology.

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