Region Technical Mgr

2385 Matheson Blvd East, Mississauga, Ontario L4W 5B3

Job Description
Responsibilities
- Drives consistent execution of technical standards in the field through regular branch visits, in-field service rides, and hands-on coaching to Canadian operations, sales and Care teams on agronomic and horticultural elements of service delivery.
- Assist Branch Management in diagnostic problem solving concerning strategic operations, training needs, customer program development, and fleet/equipment utilization.
- Conducts in-branch observations and ride-alongs to assess technician performance and application quality.
- Delivers real-time coaching to Branch Management and technicians to improve execution.
- Participates in on-property program assessment for compliance and service delivery performance to provide guidance and direction needed to improve branch performance.
- Aligns corporate strategies to establish regional chemical programs and financial goals with branch service programs/standards.
- Verifies branch compliance with environmental, safety, and chemical use policies for reporting, planning and financial budgeting, and regulatory compliance.
- Identifies skill gaps and delivers targeted retraining at underperforming branches.
- Develops simple, field-ready training tools for frontline leaders.
- Assists in the development of customer communication requirements to meet the needs and ensure local, provincial, and federal regulatory compliance.
- Conducts annual supplier evaluations and strategic sourcing reviews to determine vendor and product selection for service delivery programs.
- Oversight of branch service product and equipment purchasing.
- Monitors and assesses chemical expenditures to guide Branch Management on chemical budgeting and usage.
- Provide service product and pricing expertise to commercial staff and assist in key account reviews, including tender bids.
- Provides leadership and representation relative to industry trade association, government and public relations.
- Partners with academia and vendors to seek innovative solutions to current and future needs.
- Provide branch support that facilitates both English and French communication needs. Competencies
- Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Accountability – holding self and others accountable to meet commitments.
- Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Field Coaching & Influence – Builds capability and drives behavior change in Branch Managers and technicians.
- Regulatory & Compliance Leadership – Ensures adherence to provincial and federal standards across all operations.
- Business & Operational Acumen – Makes decisions that balance service quality, compliance, and cost efficiency. Education and Experience Requirements Post‑secondary diploma in Agronomy, Horticulture, Soil Science, or a related field required; Bachelor’s degree preferred. An equivalent combination of education and relevant agronomic experience will also be considered.
- Minimum of 3–5 years of agronomic technical experience supporting branch-based service operations, including developing product‑use specifications and applying agronomic expertise to support marketing, sales, and customer service functions.
- Demonstrated ability to transfer technical and product knowledge through training, coaching, and field support to operational and sales teams.
- Have, or ability to obtain, all service specific pesticide licenses and related accreditations from the province of residence.
- Valid, permanent driver’s license from province of residence.
- Current liability auto insurance required.
- French language capability preferred. Knowledge, Skills, and Abilities
- Deep working knowledge of agronomy, horticulture, and soil science, applied in real‑world service delivery environments.
- Strong understanding of Canadian federal and provincial regulations governing pesticide, fertilizer, and chemical use, including licensing, application restrictions, and compliance requirements.
- Ability to interpret regulatory requirements and translate them into clear, executable expectations for branch teams.
- Proven ability to teach and transfer technical knowledge to frontline employees with varying levels of experience.
- Skilled at breaking down complex technical information into simple, practical guidance for technicians and Branch Management.
- Experience developing and delivering hands‑on training, onboarding support, and skill reinforcement in a field setting.
- Training and development knowledge and skills to develop, design, and deliver technical knowledge and expertise to audiences of