Regional Operations Manager

3 weeks ago

Burlington, Ontario, Canada Reliance Home Comfort Full time
By joining Reliance as a Regional Operations Manager,you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless – join us

What will you do?

- Collaborate with the region's Operations Managers to plan, budget and deliver on operational objectives
- Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies
- Be the regional champion for Customer Experience ensuring that the managers, culture and processes drive customer experience improvement
- Responsible for monitoring, measuring and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics
- Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
- Instill controls and practices in Inventory management to optimize product/part availability while understanding usage of each item
- Oversee the Capital budget for the region by monitoring and optimizing capital costs
- Optimize Workforce Planning/call allocation to maximize Customer Experience while maintaining budgeted costs
- Align the above objectives to ensure achievement of the planned Margins for the various businesses and the overall region
- Manage the region's online reputation by ensuring completion of customer reviews and response to customer issues and concerns
- Set and monitor manager performance objectives, goals and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development
- Perform regular reviews of cost, quality, safety, customer experience, growth and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews
- Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
- Research and implement company and industry best practices to drive performance improvements
- Work with Marketing and Sales on the introduction and operationalization of new products and services

What do we offer?

- A generous Compensation plan consisting of base and bonuses.
- A comprehensive benefits package and group savings plan.
- Ability to win a president's award along with a fully inclusive trip for two.
- Ongoing leadership, training and support
- Cross-functional career opportunities.
- Constant internal promotional opportunities.
- Individualized career progression plans.

What do you bring?

- Minimum of 5 years' progressive general management or operational experience within an organization that provides services to the consumer sectors; preferably within the HVAC market
- Demonstrated strong business acumen, attained through completion of a business degree or related experience, with the ability to contribute to the development and execution of strategic plans. Post-secondary business education preferred
- Results oriented with a robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets
- Demonstrated results in driving process control, productivity and quality improvement
- Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills
- Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
- Professional negotiation skills with the ability to influence others for operational improvement
- Ability to move an idea to implementation with thoroughness and speed
- Strong ability to develop effective relationships with team, internal and external stakeholders
- Ability to challenge the status quo and bring about positive change

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for four consecutive years since 2019. Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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